Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
This is an exciting entry-level opportunity for a driven and detail-oriented professional to launch a career in bid and proposal management. The Associate Bid Manager is a foundational member of the team, providing critical support across the proposal and content management lifecycle while developing the core skills necessary for advancement within Five9.
What you’ll bring to the team:
- Bachelor's degree in a relevant field preferred (e.g., English, Communications, Business,
Technical Writing). - Exceptional written and verbal communication skills, with a natural talent for clear, concise, and
professional expression. - An impeccable eye for detail and a passion for organization; you thrive in structured
environments and don’t let anything fall through the cracks. - A proactive and collaborative mindset, with a strong desire to learn and a willingness to take on
new challenges in a fast-paced, deadline-driven environment. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential.
Key Responsibilities:
- Collaborate with and support Bid Managers in the end-to-end coordination of multiple,
simultaneous RFP responses, ensuring adherence to all deadlines and quality standards. - Uphold the quality and clarity of all proposal documents through meticulous proofreading,
formatting, and editing. - Help create and maintain project outlines and track the progress of assignments from project
team members. - Actively participate in proposal kickoff meetings, capturing key decisions and action items to
ensure project alignment from the start. - Under the guidance of senior team members, collaborate with Subject Matter Experts (SMEs)
across the organization to gather and synthesize the technical and business information
required to create compelling responses. - Transform boilerplate content and raw input from SMEs into clear, persuasive, and client-centric
proposal narratives. - Build a foundational knowledge of Five9’s product suite and service offerings to ensure the
accuracy and relevance of all proposal content.
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
