Role Responsibilities
- Making sure that our customers are protected against money laundering or other illegal activities.
- Handling incoming and outgoing calls with Western Union customers.
- Analyzing how our agents use our money transfer services by conducting due diligence.
- Helping the business to look at ways of improving its customer experience and making recommendations on any process improvements.
- Assisting escalation team on any issues that do arise by taking ownership on cases.
Role Requirements
High school degree required; college degree is a plus.
Experience within AML Compliance field would be considered advantageous.
Fluency in English with outstanding verbal, written and listening skills is mandatory.
Fluency in Italian, Spanish, French or German language with outstanding verbal, written and listening skills is mandatory.
Strong verbal, written and listening skills.
Good analytical skills.
Independent decision-making skills with high attention to detail.
Computer literacy.
Willingness to work in rotating shifts (including weekends and National holidays).
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
- This specific role is eligible to receive conditional Italian, Spanish or German language allowance
- Private Health Insurance (3 options)
- Life & Accident Insurance
- Additional days off
- Wide variety of discounts and special offers
- Free Fitness facilities
- Volunteering activities
- Referral program
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Salary
The monthly gross base salary range is 1,166 – 1,622 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
01-08-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality.
Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful.
With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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