As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
- Monitor and manage accounts receivable ageing reports, identify delinquent accounts, and execute collection activities to recover outstanding payments.
- Conduct customer follow-ups through Teams, Zoom, email, and other communication channels to resolve payment issues and drive timely collections.
- Investigate and resolve billing discrepancies and disputes in collaboration with sales and customer service teams.
- Maintain collection records, including customer interactions, payment commitments, adjustments, and write-offs or allowances.
- Collaborate with internal stakeholders to implement process improvements and streamline accounts receivable collection activities.
- Reconcile remittance advice with the Cash Application Team and provide regular reporting on outstanding invoices, collection efforts, and key performance metrics.
- Create and maintain process documentation, protect confidential information, and ensure compliance with applicable regulations, policies, and billing requirements.
- Education: BCOM OR MCOM from a reputed college.
- Experience: 3+ years of relevant industry experience.
- Experience in accounts receivable collections or a similar role.
- Communication and interpersonal skills applied to building and maintaining customer and stakeholder relationships.
- Detail-oriented analytical and problem-solving capabilities.
- Utilization of Microsoft Excel, Power BI, and Looker.
- Application of accounting practices and experience with Oracle R12 and Oracle Fusion.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- BCOM or MCOM degree from a reputed college
- 3+ years of relevant industry experience
- Experience in accounts receivable collections or a similar role
- Strong communication and interpersonal skills for customer and stakeholder relationships
- Detail-oriented analytical and problem-solving capabilities
- Experience using Microsoft Excel, Power BI, and Looker
- Knowledge of accounting practices and experience with Oracle R12 and Oracle Fusion
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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