Jobs at Ciena

Supports global PMO systems by managing Freshdesk tickets, troubleshooting Salesforce and Kantata issues, investigating data discrepancies, resolving user inquiries, and escalating complex problems. Maintains ticket ownership, tracks resolutions, documents procedures, develops knowledge articles, and collaborates with system owners and technical teams to improve enterprise application support and business processes.

Leads the operating backbone of Ciena’s global Talent Acquisition function across regions. Manages cross-functional initiatives, operating cadences, reporting frameworks, risk tracking, stakeholder accountability, executive materials, compliance coordination, vendor performance, budget monitoring, and recruiting technology requirements. Uses workforce and recruiting metrics to improve decision-making and execution while supporting senior Talent Acquisition leadership.

Develops fixed-transport optical networking solutions for telecommunications service-provider customers. Leads technical sales opportunities, solution architecture, tender and RFP responses, compliance, network design, demonstrations, trials, and technical workshops. Applies DWDM, optical link engineering, converged packet-optical technologies, and coherent transmission expertise while collaborating with sales, product, engineering, delivery, and support teams. The role is Melbourne-based and involves domestic and international travel.

Drives commercial success across regional markets by supporting deal structuring, pricing, governance, negotiation, and closure. Partners with sales, finance, accounting, legal, and leadership teams on contracts, revenue recognition, forecasting, compliance, RFPs, and supplier questionnaires. Serves as a subject matter expert on commercial policies and operational processes while promoting profitable pricing and accurate deal structures.

Own the technical direction, architecture, security, stability, governance, and overall health of Ciena’s ServiceNow platform. Assess the existing environment, design scalable solutions, perform hands-on development and troubleshooting, enforce development and release standards, address technical debt and performance risks, lead upgrades and root-cause analysis, document platform architecture, and guide developers, administrators, stakeholders, and implementation partners.

Designs custom analog and mixed-signal layouts for high-speed optical fiber modem circuits using advanced CMOS and BiCMOS technologies. Responsibilities include feasibility assessment, floor planning, placement, routing, verification with DRC, LVS, PERC, EM, and IR checks, tool-flow improvement, status reporting, and cross-functional collaboration.

Designs, simulates, tests, and optimizes photonic integrated circuits, optical modules, and amplification technologies. Develops automated optical test environments using Python, performs characterization and reliability validation, analyzes performance data, troubleshoots complex systems, and supports product transfer from R&D into manufacturing. Collaborates with hardware, software, systems, and manufacturing teams to deliver advanced optical networking products.

Develops and executes optical test plans for pluggable modem products, resolves factory issues, supports rework, analyzes optical performance, and improves manufacturing test processes. Collaborates with design, manufacturing, and product teams during new product introduction and lifecycle support. Documents test results, evaluates repairability and serviceability, and communicates findings. Requires optical communications knowledge, optical test equipment experience, manufacturing and quality control expertise, Thai fluency, and fluent English. MATLAB and Python experience are preferred.

Contribute to high-speed interconnect and chip designs for AI networking systems. Responsibilities include building electromagnetic models, performing signal and power integrity simulations, validating results with laboratory measurements, characterizing SerDes and RF interconnects, and documenting and presenting technical findings. The role collaborates with cross-functional engineering teams on ASIC packages, PCB designs, power delivery networks, and link-level performance.

Design and validate analog and mixed-signal behavioral models for high-speed coherent optical modems. Develop C++ and SystemC models integrated with Python and MATLAB simulations, firmware flows, and lab validation. Model PLLs, clocking systems, filters, DACs, ADCs, and SerDes while supporting ASIC bring-up, silicon characterization, system architecture, documentation, and cross-functional collaboration.

Leads block- and macro-level analog layout for high-speed BiCMOS and CMOS circuits, including floor planning, optimization, physical verification, and electromigration checks. Collaborates with analog designers, evaluates implementation trade-offs, delivers analog circuit products, and mentors junior engineers. The role uses Cadence, Mentor, and Synopsys tools and supports advanced optical networking modem solutions.

Develop optimization models, machine learning algorithms, and statistical solutions for global supply chain challenges, including network design, inventory, forecasting, and transportation. Clean and analyze large datasets, build production-ready solutions in Python or R, create dashboards, and communicate actionable insights. Collaborate with cross-functional technical and business teams to improve cost, service performance, and sustainability.

Conduct international talent market research, develop sourcing strategies and talent pipelines, and provide data-driven insights for recruiting across APJ, EMEA, and North America. Partner with recruiters, HR business partners, and business leaders; build research frameworks, talent maps, competitor intelligence, persona-based pipelines, dashboards, and targeted outreach initiatives for GTM, engineering, and R&D roles.

Designs, simulates, characterizes, and optimizes high-speed RF/microwave structures and optoelectronic components for optical communications. Responsibilities include electromagnetic modeling, high-frequency measurement and calibration, data analysis, design improvement, technical reviews, multidisciplinary collaboration, and providing RF/microwave guidance within an R&D team.

Owns end-to-end optical fiber sensing architectures spanning coherent modems, optical line systems, telemetry, signal processing, analytics, and applications. Defines requirements, performance metrics, budgets, and roadmaps; validates designs through modeling, simulation, laboratory experiments, and field trials; and leads integration, verification, deployment, troubleshooting, and technical collaboration across hardware, software, product, and customer teams.

Supports customer services project delivery by coordinating implementation activities, schedules, milestones, deliverables, risks, communications, quality objectives, and financial targets. Analyzes proposals, develops execution approaches, tracks project performance, and collaborates with Customer Operations, Sales, Finance, Service Delivery, and other stakeholders. The role operates under senior project manager guidance in a matrix organization.

Leads global procurement operations strategy, governance, systems, compliance, digital transformation, sustainability, supplier risk management, and supply chain resilience. Oversees procurement KPIs, executive reporting, process optimization, responsible sourcing, business continuity, and organizational effectiveness while building a high-performing global team. Partners with Legal, Finance, Internal Audit, and Trade Compliance to support regulatory and trade objectives.

Manage multiple managed-services delivery projects from quote acceptance through service activation and performance reporting. Coordinate customers, partners, suppliers, sales, product, supply-chain, and technical teams while controlling scope, schedules, costs, resources, risks, and service quality. Serve as the customer escalation point, provide executive communications, monitor incidents and SLAs, coordinate field engineers, and drive customer satisfaction. The role requires extensive ICT project-management experience, strong communication and negotiation skills, and willingness to travel.

Lead manufacturing quality engineering for semiconductor package assembly and high-reliability electronics. Responsibilities include NPI, product transfers, process qualification, manufacturing readiness, process validation, yield improvement, failure analysis, supplier quality, corrective actions, and continuous improvement. The role develops process controls and documentation, supports BGA and advanced packaging processes, conducts root cause investigations, and serves as a technical interface among engineering, manufacturing, suppliers, contract manufacturers, and customers.

Designs, simulates, tests, and optimizes photonic integrated circuits, optical modules, and subsystems. Develops optical characterization, calibration, and automated testing methodologies using Python and laboratory instruments. Supports product integration, industrialization, high-volume manufacturing, yield improvement, reliability validation, and root-cause analysis. Collaborates with hardware, software, systems, and manufacturing teams to deliver advanced optical communication products.