Product & Solutions Lead – Compliance COO, Vice President

About this role

Department Overview:
Legal & Compliance (L&C) seeks to ensure BlackRock satisfies its regulatory obligations, protects BlackRock’s reputation, and provides advice to and partners with the business to meet clients’ expectations. We do this by: 

• Actively participating in business decisions to champion our clients’ interests and assist the business in translating compliance into their daily work. 

• Having client interests at the center of everything we do. 

• Cultivating and enhancing the compliance culture within BlackRock. 

• Providing thought leadership on the impact and implementation of regulation. 

• Developing and fostering excellence within the L&C team. 

Team Overview:
This role sits in the Compliance COO team within L&C and will partner closely with Employee Compliance (EC).

The EC team establishes and oversees compliance requirements for employee-related activities and evaluates adherence to these requirements to avoid perceived or actual conflicts. The scope of oversight includes personal investments, gifts and entertainment, outside activities, U.S. political contributions, and the employee certification process. The team advises employees on requirements, monitors employee adherence, and applies restrictions as needed.

The Compliance COO team is responsible for overall operations of BlackRock’s Compliance department globally. The partnerships will include, for example, leveraging data analytics to inform EC decision-making, developing digital reporting tools to enhance transparency and tracking for EC, and leading change management initiatives to support the adoption of new EC processes and drive continuous improvement.

You are:

• Passionate about supporting and enhancing technical solutions in partnership with engineering teams and vendors.

• A self-starter who enjoys solving complex problems.

• Curious to learn new skills and willing to embrace work outside of your comfort zone.

• Comfortable challenging the status quo and using your entrepreneurial spirit to create innovative solutions.

• A team player who is energized by working in a fast-paced environment.

• Someone who leverages AI tools to accelerate discovery, writing, analysis, and testing.

• Able to collaborate effectively within a global organization, working seamlessly with colleagues across different regions and time zones.

We are:

• Passionate about delivering compliance and technology solutions that strengthen the control environment, protect the firm, and support employees in meeting their obligations.

• Comfortable constructively challenging the status quo, with a focus on improving processes, controls, and outcomes through thoughtful analysis and sound judgment.

• Curious and engaged in understanding financial markets, regulation, and the evolving technology ecosystem, with an interest in how innovation can enhance compliance effectiveness.

• Results oriented and metrics driven, focused on delivering measurable improvements, operational efficiency, and high‑quality outcomes.

• Committed to fostering a collaborative culture grounded in integrity, accountability, and shared ownership of outcomes.

Skills / Qualifications:

• 7+ years of relevant experience in technology product management, business analysis, platform support, or client service roles, preferably involving compliance, regulatory, risk, or control‑based systems.

• Demonstrated interest in understanding and mastering end-to-end business workflows, with the ability to document requirements, assess system behavior, and support configuration‑driven solutions.

• Strong written and verbal communication skills, with the ability to clearly articulate complex system behavior, requirements, and issues to technical and non‑technical stakeholders.

• Strong analytical and problem‑solving skills, with experience investigating issues, identifying root causes, and supporting practical, risk-aware solutions.

• Hands‑on comfort using AI‑enabled tools in day-to-day product or analytical work, applying appropriate judgment, governance, and data‑risk awareness.

• Extensive experience working collaboratively with engineering teams and vendors to deliver technology solutions that meet defined business and control requirements.

• Working familiarity with APIs and data in product or platform contexts, including the ability to read API specifications and understand request/response patterns, authentication methods, rate limits, and common failure scenarios.

• Bachelor's degree in computer science, Engineering, Economics, Finance, or a related field, or equivalent practical experience.

Primary Responsibilities:

Platform & Process Support

• Lead the ongoing operation, maintenance, and enhancement of the employee compliance platform across EC processes, including personal investments, gifts & entertainment, outside business activities, and political contributions.

• Partner with EC stakeholders, internal engineering teams, and vendor representatives across multiple regions and time zones to help translate EC policy and process requirements into system configurations and operational solutions.

• Maintain a working understanding of EC policies, compliance controls, and associated system requirements to support accurate implementation and execution.

• Monitor and maintain EC technology solutions, including workflow automation, document extraction and review tools, reporting and analytics platforms, data integrations, and self-service applications (e.g., Power Platform, Azure Document Intelligence, and Copilot Studio) designed to enhance operational efficiency, scalability, employee experience, and control effectiveness.

System Configuration & Administration

• Configure and maintain the platform’s self‑serve functionality to ensure workflows, rules, permissions, and controls remain aligned with EC policy and process changes.

• Perform system administration activities, including maintaining user groups, static lists, and permissions to support workflow routing and appropriate access controls.

Testing & Quality Assurance

• Develop, document, and execute detailed test cases to validate system behavior following configuration changes.

• Validate fixes, enhancements, and configuration changes prior to production release.

Issue Identification & Troubleshooting

• Investigate and resolve system issues, including user access problems, login restrictions, blocked submissions, and unexpected system behavior.

• Analyze platform rules, workflows, and outcomes to help identify root causes and enable configuration‑based solutions.

• Escalate and own issues, ensuring clear documentation of findings, impacts, and expected outcomes.

Vendor Coordination

• Engage with platform vendor customer success team members, including drafting, submitting, and tracking tickets through resolution.

• Assist in reviewing vendor responses and proposed resolutions, validating outcomes through testing before approval for closure.

• Provide effective check‑and‑challenge to ensure vendor solutions meet EC requirements and control expectations.

User Support & Continuous Improvement

• Provide day-to-day support to EC users by answering questions, explaining system behavior, and documenting recurring issues or process gaps.

• Identify opportunities to improve system usability, efficiency, and control effectiveness, escalating ideas and observations to senior team members.

• Develop documentation and knowledge‑sharing methods to support consistent system usage and operational resilience.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.