- Domain Expert in F&A, Healthcare or Insurance P&C and L&A.
- Mixed domain expertise preferred.
- Review projects at defined milestone phases (“Go/No-Go” stages) for adherence to transition methodology, governance framework, and compliance standards
- Drive consistency and compliance across ongoing transitions through structured audits and progress reviews.
- Ensure that risks are identified, documented, and mitigations or plans of action (POAs) are in place.
- Escalate discrepancies or deviations in methodology, timelines, or deliverables as needed.
- Support Transition Managers through periodic coaching, mentoring, and knowledge-sharing sessions.
- Drive functional capability building initiatives within the Transitions function through standardized training and development programs.
- Identify and introduce tools, frameworks, or automation solutions that improve transition visibility and execution.
- Transitions Reviews. Program Leads, Transitions Managers
- Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
- Building Capability in Transitions Function. Other members of Corporate Transitions Team, Operating Leads, Quality and PE team
- Training and Development. Program Leads, Transitions Managers, Training function, external vendors as needed
Primary External Interactions
- The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes, if required.
- Domain Expert in F&A, Healthcare or Insurance P&C and L&A.
- Mixed domain expertise preferred.
- Review projects at defined milestone phases (“Go/No-Go” stages) for adherence to transition methodology, governance framework, and compliance standards
- Drive consistency and compliance across ongoing transitions through structured audits and progress reviews.
- Ensure that risks are identified, documented, and mitigations or plans of action (POAs) are in place.
- Escalate discrepancies or deviations in methodology, timelines, or deliverables as needed.
- Support Transition Managers through periodic coaching, mentoring, and knowledge-sharing sessions.
- Drive functional capability building initiatives within the Transitions function through standardized training and development programs.
- Identify and introduce tools, frameworks, or automation solutions that improve transition visibility and execution.
- Transitions Reviews. Program Leads, Transitions Managers
- Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
- Building Capability in Transitions Function. Other members of Corporate Transitions Team, Operating Leads, Quality and PE team
- Training and Development. Program Leads, Transitions Managers, Training function, external vendors as needed
Primary External Interactions
- The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes, if required.
- Graduate / Post Graduate in any stream
- PMP, PgMP, PRINCE2 certification (preferred)
Work Experience Requirements
- 10+ years of experience, most of which should be in BPO environment
- 5+ years of BPO experience should be in Transitions
- 3+ years of core Project Management/ Solutioning experience.
- Should have hands-on experience of migrating processes
- Program Management experience of a small to medium size engagement
Skills Required
- Domain expertise in F&A, Healthcare, or Insurance P&C and L&A
- Mixed domain expertise
- Graduate or Post Graduate degree in any stream
- PMP, PgMP, or PRINCE2 certification
- 10+ years of experience, most in a BPO environment
- 5+ years of BPO experience in Transitions
- 3+ years of core Project Management/Solutioning experience
- Hands-on experience migrating processes
- Program Management experience of a small to medium size engagement
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
