Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range$186,900.00 - $308,300.00- Scope: Your scope is broad and consequential. You will own end-to-end experience-enablement technical strategy across our internal and external digital properties, Sales and Service, Call Center, Agency Lifecycle Management, and Marketing, focused on a deeper understanding of our customers and producers and enhancing and simplifying their experience. On the Sales, Service and Omni-Channel side, you will drive our Data 360 and Agentforce strategy, guide major business unit Salesforce initiatives, and set direction for our contact-center and conversational AI capabilities including Genesys. You will also architect our approach to marketing and content platforms — including AI-enabled content management across Unily and Optimizely and agentic-engine optimization for our external-facing marketing presence.
- You will lead a team of architects aligned to our Digital Applications Value Stream, bringing at least a decade of architecture experience — ideally grounded in financial services or insurance — along with a proven ability to lead, develop, and inspire high-performing technical teams.
- Beyond the customer-facing platforms, you will own architecture accountability for Agency Lifecycle Management, oversee our high-stakes Producer Lifecycle modernization effort, and set the technical direction for Customer Intelligence & Activation strategic investment. You will guide your team's work across these platforms with an eye toward AI-first thinking, and you will champion the integration of architecture and emerging technology so that Travelers' digital experiences remain modern, resilient, and differentiated in the market. As much as you are a strategist, you are also a hands-on solution architect who ensures vision translates into sound, secure, and scalable delivery..
- Technical Execution:
- Define target state technology architecture and roadmaps.
- Ensure alignment of initiatives to target state, enterprise standards and business objectives.
- Proactively identify opportunities to capitalize on technology advances through analysis of key industry and technology trends to assess potential impact on the enterprise.
- Define and lead large technology proof of concepts to ensure feasibility of architecture solutions.
- Champion continuous transformation to optimize business and technology outcomes, including to minimize technical debt.
- Strategic Accountability:
- Provide strong thought leadership in pursuit of modern architecture principles and technology modernization
- Engage closely with and influence senior leadership within Technology and Business to develop architecture priorities and direction to enable business imperatives.
- Foster an ongoing partnership with Technology leadership to build strong relationships with engineering to ensure proper alignment of skills with technology direction.
- Optimize talent strategy to ensure proper mix of resources. Proactively attract, develop, engage, and retain high performing talent. Set clear goals, provide ongoing feedback, and hold talent accountable. Promptly address performance issues.
- Prepare and deliver comprehensive communications to convey architectural direction and how it aligns to business strategy.
- Shape organizational relationships and inspire buy-in."
- Perform other duties as assigned.
- Technical Expertise & Education:
- Bachelor’s in technology related field or equivalent, with 10+ years of architecture experience.
- Advanced level architecture and recent hands-on strong engineering experience with modern technologies.
- Successful creation and execution of complex, large scale technology strategies and initiatives.
- Leadership & Influence:
- Extensive executive leadership experience with a proven ability to shape and influence enterprise-wide technology strategy and business decisions. The ideal candidate will have a strong record of leading the development of strategic technology direction and architecture vision for their area of responsibility, as well as managing and mentoring technology architects and engineers to deliver impactful results. They should demonstrate the ability to align multi-team goals and architectural strategies with the organization’s mission and long-term objectives, while effectively balancing strategic planning with day-to-day operational needs. Advanced leadership skills are essential, including the ability to coach and develop senior talent, foster collaboration across engineering and business functions, and drive innovation through thought leadership and empowerment. This individual will be a visible, trusted executive who models organizational values, builds enterprise credibility, and inspires teams to deliver transformative business and technology outcomes.
- Strategic & Business Acumen:
- Extensive experience working an agile operational model.
- Advanced experience supporting transformational change. Able to adjust plans, priorities and strategies in response to changing circumstances.
- Experience developing technology target states and roadmaps that align to short- and long-term business goals.
- Insurance technology experience preferred.
- Advanced understanding of value creation and business capability models.
- Advanced knowledge of the insurance industry.
- Advanced experience identifying and analyzing current/future problems and opportunities, valuating information to understand root causes, and exploring alternative solutions for effective decision-making.
- Proven ability to work collaboratively with colleagues to achieve mutually responsible results.
- Extensive experience exercising sound judgment, making decisions and committing to a position.
- Advanced and effective verbal, written and listening communication skills.
- Bachelor’s degree in computer science, related STEM field, or its equivalent in education and/or work experience.
- 8 additional years of architecture/software engineering experience.
- 3 years of technical leadership experience.
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Skills Required
- Bachelor's degree in computer science, a related STEM field, technology-related field, or equivalent education and work experience
- At least 8 additional years of architecture or software engineering experience
- At least 3 years of technical leadership experience
- At least 10 years of architecture experience
- Advanced architecture expertise and recent hands-on engineering experience with modern technologies
- Experience creating and executing complex, large-scale technology strategies and initiatives
- Executive leadership experience shaping enterprise-wide technology strategy and business decisions
- Experience leading, mentoring, and developing technology architects and engineers
- Experience working in an agile operating model
- Advanced experience supporting transformational change
- Experience developing technology target states and roadmaps aligned with business goals
- Advanced understanding of value creation and business capability models
- Advanced knowledge of the insurance industry
- Insurance technology experience
- Advanced problem-solving, decision-making, collaboration, and communication skills
Travelers Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Travelers and has not been reviewed or approved by Travelers.
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Retirement Support — Feedback suggests total rewards are bolstered by a 401(k) match, a company‑funded pension, and a program that contributes to retirement savings when employees make student‑loan payments. These elements are consistently portrayed as standout strengths of the package.
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Leave & Time Off Breadth — Feedback suggests time off is generous from the start, with substantial PTO, paid holidays, and the option to purchase additional days. Defined leaves such as short‑term disability and bereavement further enhance perceived flexibility.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage is comprehensive, with multiple plan choices, HSAs/FSAs, and robust mental‑health and wellness resources. Day‑one eligibility and added programs like caregiver support and specialty care navigation reinforce depth.
Travelers Insights
What We Do
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 165 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other. Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers. Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount. By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.
