At Refinery Group, we hire for attitude as much as experience.
We're looking for the people everyone remembers. The people who bring energy to a room, love talking to guests, support their teammates and take pride in creating unforgettable experiences. Skills can be taught, but personality, connection and genuine hospitality are what set great teams apart.
Job DescriptionAbout the Opportunity
The Saint Hotel is a revitalised Fitzroy Street destination inspired by St Kilda's rich history of pleasure, culture and entertainment. Bringing together four distinct venues under one roof, The Saint offers everything from casual drinks and dining to elevated cocktails and vibrant social experiences.
Designed for locals, visitors and regulars alike, The Saint captures the spirit of St Kilda, welcoming, energetic, a little unruly and always alive. A venue built for connection, great hospitality and memorable moments.
Familiar. Unruly. Elevated. Alive again.
This is a rare opportunity to join the opening team of one of Melbourne's most exciting hospitality venues and help shape the next chapter of The Saint Hotel.
As Assistant Venue Manager, you'll work closely with the Venue Manager to lead daily operations, support and develop your team, and deliver exceptional guest experiences. We're looking for a hands-on hospitality leader who thrives in a fast-paced environment and is passionate about people, service and operational excellence.
Why Join Us
Shape one of Melbourne's most anticipated new hospitality destinations
Discounts across all Refinery Group businesses
Supportive leadership and a positive, collaborative team culture
Training and Master Classes with industry leading experts like Justin North and Liam Burns
Annual staff parties
Career pathways within our expanding hospitality portfolio
Training and development
Employee referral scheme – paying up to $600 per successful candidate
Free staff meals on shift
Join a passionate, ambitious team with a shared vision for excellence
About You
You're a natural leader who loves hospitality and understands that great venues are built on great people and exceptional guest experiences.
You lead with energy, professionalism and a hands-on approach, creating a positive environment where both guests and team members feel valued.
You'll also bring:
- 3-5 years' experience in a supervisory or management role within hospitality
- Strong understanding of venue operations across food, beverage and guest service
- Knowledge of Victorian liquor licensing and compliance requirements
- Solid understanding of food safety, workplace health and safety, and hospitality legislation
- Proven ability to lead, coach and motivate high-performing teams
- Strong organisational, communication and problem-solving skills
- Confidence managing service periods and making decisions under pressure
- A proactive, solutions-focused approach to leadership
- A genuine passion for hospitality and creating memorable guest experiences
What You'll Be Doing
- Supporting the day-to-day operations of the venue to ensure exceptional service and operational excellence
- Leading from the floor and ensuring guests receive a consistently high-quality experience
- Acting as Manager on Duty when required and supporting the successful delivery of service across all areas
- Building strong relationships with guests and resolving feedback and concerns professionally
- Assisting with recruitment, onboarding, training and development of team members
- Supporting rostering, labour management and team performance initiatives
- Ensuring compliance with liquor licensing, food safety, WHS and company standards
- Assisting with stock control, ordering and inventory management
- Working closely with kitchen, bar and floor teams to deliver a seamless guest experience
- Contributing to venue promotions, events, operational improvements and business performance initiatives
Join us on this exciting journey and help shape a hospitality experience Melbourne won’t forget.
Apply now — we’d love to meet you.
Skills Required
- 3-5 years' experience in a supervisory or management role within hospitality
- Strong understanding of venue operations across food, beverage and guest service
- Knowledge of Victorian liquor licensing and compliance requirements
- Solid understanding of food safety, workplace health and safety, and hospitality legislation
- Proven ability to lead, coach and motivate high-performing teams
- Strong organisational, communication and problem-solving skills
- Confidence managing service periods and making decisions under pressure
- A proactive, solutions-focused approach to leadership
- A genuine passion for hospitality and creating memorable guest experiences
What We Do
Refinery Group is a hospitality company dedicated to bringing a fresh take and new life to neighbourhood venues. They specialize in creating multi-level experiences, such as those found at The Angel of Malvern and The Saint, which offer Mediterranean dining, cocktail bars, and dedicated event spaces designed to support weddings, corporate functions, and other private gatherings for both locals and visitors.
