About Wynn Al Marjan Island:
On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
About the Position:
Wynn Al Marjan Island is looking for an Assistant Training Director to join our Gaming Academy Team.
The primary duties and responsibilities of this role are:
Training Program Design & Delivery
Develop and deliver comprehensive training programs for all major games, ensuring operational and service excellence
Oversee customer service training standards for both Table Games and EGM, in alignment with Wynn brand expectations
Partner closely with the EGM Department, recognizing that technical EGM training is delivered internally, while ensuring customer service and succession development programmes are consistently designed and applied across all gaming areas
Create structured learning pathways for onboarding, cross-training, upskilling, and career progression
Lead pre-opening training initiatives and continuous development programs for the Gaming Department
Instructional Excellence
Deliver engaging classroom-based, practical, and on-the-floor training using adult learning principles
Coach and mentor Gaming trainers, supervisors, and managers to elevate training capability within the department
Ensure training content reflects Wynn’s service culture, luxury positioning, and guest experience expectations
Customer Service & Experience Training
Design, develop, and facilitate advanced customer service training programmes tailored to the Gaming environment
Embed service behaviours aligned to Wynn luxury standards across all Gaming roles
Support Gaming leadership with service reinforcement initiatives and service recovery training
Compliance & Regulatory Alignment
Ensure all training content complies with UAE gaming laws and Wynn internal controls
Maintain accurate records of certifications, training logs, and audit documentation
Collaborate with Compliance and L&D to ensure mandatory training is completed
Talent Development & Succession Planning
Design and implement succession plans for key Gaming roles, across both Tables and EGM
Identify high-potential team members and create targeted development journeys to build internal leadership pipelines
Partner with People & Culture and Gaming leadership to align training, performance management, and succession outcomes
Technology & Innovation
Utilize Learning Management Systems (LMS) and digital platforms to deliver and track training
Integrate simulation-based learning, gamification, and e-learning modules
Stay current with global gaming trends and incorporate best practices into training
About You:
Bachelor’s degree in education, Hospitality, Business, or a related field
Minimum of 5 years’ experience in Gaming Training, at Manager level or higher
Proven ability to train all major games
Extensive experience in designing and delivering customer service training programmes within a gaming or luxury hospitality environment
Proven track record in creating and executing succession plans
Strong understanding of gaming regulations, internal controls, and gaming operations
Strong instructional design capability and solid grounding in adult learning methodologies
Excellent facilitation, coaching, and stakeholder management skills
Experience supporting pre‑opening and/or large‑scale training environments preferred
Certification in Learning & Development or Training (ATD, CIPD, CPTD, or equivalent) desirable
Experience using Learning Management Systems (LMS) and digital learning platforms desirable
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
Skills Required
- Bachelor's degree in Education, Hospitality, Business, or related field
- Minimum 5 years' experience in Gaming Training at Manager level or higher
- Proven ability to train all major casino games
- Extensive experience designing and delivering customer service training in gaming or luxury hospitality
- Proven track record creating and executing succession plans
- Strong understanding of gaming regulations, internal controls, and gaming operations (UAE regulatory alignment)
- Strong instructional design capability and grounding in adult learning methodologies
- Excellent facilitation, coaching, and stakeholder management skills
- Experience supporting pre-opening and/or large-scale training environments
- Certification in Learning & Development or Training (ATD, CIPD, CPTD, or equivalent)
- Experience using Learning Management Systems (LMS) and digital learning platforms
- Experience with simulation-based learning, gamification, and e-learning module integration
What We Do
Wynn Al Marjan Island is an under-construction integrated resort in Ras Al Khaimah, United Arab Emirates, developed by Wynn Resorts. Set to open in 2027, it will be the UAE's first integrated resort and first casino resort, featuring luxury accommodations, multiple dining options, retail spaces, entertainment, and spa facilities.
