Assistant Program Director, Operations (Monument)

Intro/Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

The Monument is a 200-bed stabilization site for unsheltered adults. This site will be a place clients can feel safe, receive resources and supportive services, and work on permanent housing.

Purpose of Position: Provide support and supervision to the residential aide team, ensuring safety and security of the site. This position will oversee daily operations with the Program Director.

Schedule: Tuesday through Saturday, rotating on-call, 9am-5pm Tues-Friday, Saturday: 9AM-5PM (flexible timing for Saturday)

Salary Range: $63,500- $76,500

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Role, Responsibilities, and Essential Duties

Program Development and Improvement

• Directly supervise the Residential Aide Supervisor
• Provide operational guidance and support to the RA Supervisor to ensure consistent supervision, accountability, and implementation of program expectations across all RA shifts.
• Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach.
• Assist RA Supervisor with monthly schedule for RA’s and plan coverage as needed.
• Ensure required operational documentation, including shift reports, incident reports, logs, checklists, and other assigned documentation, is completed accurately and within required timeframes.
• Monitor daily bed utilization, bed availability, vacancies, offline beds, and other bed-status changes to ensure accurate reporting and appropriate utilization of program capacity.
• Oversee daily bed reconciliation and ensure discrepancies between CARES, the facility bed roster, client sign-in/sign-out records, and physical bed occupancy are identified, investigated, and addressed promptly.
• Ensure accurate maintenance of the client bed roster and communicate bed availability and significant discrepancies to the Program Director and other designated staff.
• Monitor No Show/Return (NSR), consecutive absences, the 72-hour bed policy, and remote check-in procedures to ensure appropriate follow-up and documentation are completed in accordance with program requirements.
• Coordinate appropriate operational response following significant client incidents, ensure required documentation and follow-up are completed, and close incidents in CARES within the required timeframe
• Stay informed on all contract requirements and ensure compliance.
• Assist with audit preparation and performance improvement plans as needed.
• Attend staff meetings, training programs, and supervision meetings.
• Communicate goals and objectives, monitor and communicate performance outcomes as well as individual and team improvement plans, as needed.
• Serve as Program Director, in Director’s absence.
• Participate in on-call rotation with Program Director and DSS
• Flexibility in schedule: to ensure supervision and coverage across RA shifts (24/7 operation), some overnight and weekends, may be required.

Resident Relations and Compliance

• Oversee & conduct intakes; keeping the PD notified of any changes or concerns during admissions.
• Ensure rounds are being conducted consistently and with sensitivity.
• Oversee CARES intake system and ensure all clients are admitted in a timely fashion.
• De-escalate client conflict and incidents by use of client centered care and responding appropriately and pro-actively to a potential incident and follow up with clinical team.

Building Maintenance and Safety

• Ensure timely and appropriate response to building-related emergencies, contacting senior management as necessary and ensure incident reporting guidelines (DHS and Goddard) are followed.
• Ensure compliance with all health, fire, and safety codes, ensure timely handling of all violations, prevent violations whenever possible.
• Perform facility and resident room inspection follow ups to ensure that residents are not at risk and that facility management is aware of potential hazards (leaks, fire, destruction of property, etc.).
• Communicate maintenance requests and follow up to ensure completion.
• Other duties as required.

Qualifications/Educational Requirements

• At minimum, 1 year of supervisory experience required.
• Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
• F-80 Certification and Food handlers required within 90 days of hire.
• Experience working on-site in a congregate housing setting preferred.

Skills, Knowledge and Abilities

• Excellent verbal and written communication skills
• Strong organizational and leadership skills
• Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties.
• Ability to develop, implement, and manage systems and processes.
• Excellent judgement and proactive nature.

Computer Skills:

• Proficient in Microsoft Office: outlook and excel
• Ability to learn data base systems, such as CARES

Physical Requirements and Work Environment

• Indoors at residence
• Frequent walking and standing
• Occasional lifting, up to 30 lbs.

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.