Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.
We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.
Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.
As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.
Role Description: Our Assistant Operations Manager plays a vital role with our Traditional Community Bank to provide application support to internal and external clients. In this role, you will serve as a key support function for Operations Specialists, overseeing processes, procedures, applications and training. We are looking for someone that has previous experience working in deposit operations and can provide expertise in application management and project implementation and support.
In this role you will:
- Manage and oversee the Operations Specialist team
- Assist Operations Manager with the management of core providers
- Be knowledgeable in all banking applications.
- System administration, responsible for managing and updating specifications on all relevant applications
- Responsible for providing support to the team with any questions, resolving issues and enhancing products.
- Troubleshoot application errors and provide resolutions
- Provide and manage necessary application training to all team members
- Be responsible for timely and accurate monthly reporting and analytics
- Create and run reports using Business Analytics and PowerBI
- Ensure procedures relevant to the Operations Team are updated and accurate
- Oversee user management: movers, leavers, joiners and password maintenance when necessary
- Provide Debit and Credit Card expertise
- Responsible for assisting bankers and clients with issues and providing resolutions
- Manage general ledger reconciliations
- Identify and provide suggestions for more efficient and effective processes within the department
- Perform account cleanup on users, products and codes when necessary
- Implement dual user control to reduce bank risk
- Perform other duties as assigned
- Troubleshoot various technology equipment
Qualifications:
- Have at least five years of experience in banking operations
- Demonstrate exceptional communication skills
- Ability to make judgments based on information provided
- Ability to work and complete tasks with minimal direct supervision
- Eager to learn and achieve proficiency
- Ability to motivate and lead
- Are curious, have humility, are open to learning and approach your work with a growth mindset
- Thrive working in a fluid environment with high autonomy
- Love to collaborate to get to the best, most efficient outcome
- Embody the growth mindset and bring a self-driven and self-starter mentality to your work
What we offer:
- At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
- Competitive compensation based on experience, geographic location, and role
- Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
- Paid parental leave
- Flexible vacation policy, including PTO and paid holidays
- A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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What We Do
Lead Bank is where expertise, experience and technology unite the people behind inspired businesses. We take pride in working side by side with companies to grow bottom lines that become cornerstones of the community.
We’ve always been a bank that leads the way, not follows the herd. In 2010, we rolled out our new name along with a new suite of next generation banking resources. From the robust online banking capabilities to our remote deposit technology, these digital solutions let you bank however you want, wherever you want. While our bank has roots in Cass county, we offer full-service banking and outstanding customer service for the entire Kansas City metropolitan area.
Our relationships with our clients remain at the heart of what we do. We get to know you and your business so we can tailor financial solutions to help you achieve your goals.
