About the role
We are looking for an individual who are ready to lead high-performing teams and keep operations running like a well-oiled machine to join us as Assistant Operation Manager to support daily operations, field execution, and team performance to ensure campaigns are delivered efficiently, on time, and with excellence. You’ll work closely with clients, field teams, and internal stakeholders to drive operational success and KPI performance.
Key responsibilities
- Oversee merchandising project, overall daily operations and ensure project effectiveness and KPI
achievements.
• Serve as contact point to clients on merchandising project.
• Monitor and manage headcount fulfillment for the projects (recruitment, onboarding, replacements).
• New project preparation and operational planning.
• Ensure retail performance standard & outlets execution are complied.
• Address to compliments and action to resolve.
• Monitor & review merchandisers’ performance based on the KPIs set.
• Monitor merchandiser performance (including sales achievement of assigned cluster).
• Align with project key account PIC & region sales PIC on SOPs execution.
• Weekly reports compilation, if any
• Market visit/outlet audit.
- Must possess at least SPM or equivalent
- Skills required include team management, product knowledge, inventory management, data analysis, Microsoft savvy and understanding of visual merchandising principles
• Soft skills such as strong communication, interpersonal skills, and the ability to solve problems are also crucial for effective merchandising
Skills Required
- SPM or equivalent
- Team management experience
- Product knowledge
- Inventory management
- Data analysis skills
- Microsoft Office / Excel proficiency
- Understanding of visual merchandising principles
- Strong communication and interpersonal skills
- Problem-solving ability
- Experience with recruitment, onboarding, and headcount management
What We Do
We are Always Marketing, one of the largest Field Marketing service agencies in Malaysia. Our headquarter office based in Shanghai and we have offices in Hong Kong and Taiwan. We provide a full spectrum of Total Field Marketing Solutions: “Sell In" to “Sell Out", “Activation Strategic Planning”, “On-The-Ground Execution” and Service Offerings, including Promoter & Field Marketer Management, In-Store Activation / Promotion, Retail Audit / Mystery Shopper, Event / Road Show, POSM Management and Premium / Gifting.
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