Job Responsibilities:
• Ensuring effective Knowledge Transfer during Migrations - Training Material, Training Methodology, Monitoring Progress
• Establishing the Knowledge Management Framework for existing processes
• Plan and execute annual re-certification of Trainers and Associates
• Lead, Coach & Mentor the Process training team for delivery effectiveness & efficiency
• Training Needs Identification, Analysis and Planning Refresher Training Methodology and Calendar
• Update SOPs and Training Documentation, establish document control process.
• Partner with operation teams to address training needs & review for effectiveness through planned review meetings.
• Responsible for hiring, certification and productivity of new trainers / SMEs
• Responsible for Planning, Scheduling, Execution and Measuring Process training for MetLife GOSC Operations
Experience :- 4-8 years
Technical Skills:-
Must have experience in Process training delivery.
• Certified on SOP & Process Map
• Experience in Instructional Design is desired.
• Good PC skills & proficiency in working with Excel, Word & PowerPoint.
• Ability to multi-task and prioritize in a fast paced environment.
• Numerically inclined with an analytical mind, strong people management skills.
• Understanding of Insurance industry - BPO operations is preferred.
• Strong organizational skills & ability to work as part of a team to achieve goals.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years.
At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities.
Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
