• Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.
• Facilitate vendor proposals and manage vendor dependencies for key MetLife projects.
• Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.
• Liaise with the APAC region, specifically for Australia Market for all Vendor Management related tasks and relationships.
The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the Australia market.
The brief tasks included as part of this overall role is to Govern the below.
• Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation.
• Oversee projects that sometimes span across multiple areas, functions, and/or lines of business.
• Determine requirements to address complex and varied business needs for overseeing complex vendors.
• Research and request vendor proposals and develop service level agreements that meet business needs.
• Support new outsourcing initiatives.
• Support the resolution of vendor risk issues.
• Participate and Lead any Transformation or technology related initiatives in the APAC region.
This position would initially work during the Day for getting trained on Vendor Management Nuances & AI Tool set used in the process but would eventually match Australia Time zone, besides being available for ad hoc Discussions to address US stakeholders, in the evenings, as and when required.
Initial Timings (1-2 months) - 10/12 am - 7/9 pm (IST)
Permanent Shift - 7:30 am to 4:30 pm (IST)
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years.
At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities.
Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
