Role:
1. Data Management & Reporting: Responsible for the collection, validation, processing, and generation of regular and ad-hoc reports. Ensures data accuracy and consistency.
2. System Operation & Maintenance: Oversees the day-to-day functioning of MIS tools and systems, troubleshooting issues, and coordinating with IT for system upgrades or maintenance.
3. Process Improvement: Identifies opportunities to streamline data processes and reporting, often implementing minor enhancements.
Responsibility:
1. Report Accuracy Rate: Percentage of reports generated without errors.
2. Report Delivery Timeliness: Adherence to scheduled report delivery times.
3. Data Quality Score: Measures the completeness, consistency, and validity of data.
4. System Uptime/Availability: Percentage of time MIS systems are operational.
5. User Satisfaction (Reporting): Feedback from users on the clarity, usefulness, and accessibility of reports.
6. Number of Issues Resolved: Quantity of technical or data-related issues addressed.
7. Process Efficiency Gains: Quantifiable improvements in data processing or report generation time.
Skill Set:
1. Data Analysis & Reporting Tools:
Microsoft Excel (Advanced): Expert-level proficiency, including:
Pivot Tables and Charts
VLOOKUP, HLOOKUP, INDEX/MATCH
Conditional Formatting
Data Validation
Macros and VBA (Visual Basic for Applications) for automation.
2. Data Visualization:
Ability to present complex data clearly and concisely through graphs, charts, and dashboards.Accuracy and Attention to Detail
3. Analytical and Problem-Solving Skills:
Ability to dissect complex data, identify trends, anomalies, and underlying issues.
Strong critical thinking to evaluate situations and develop effective solutions.
Attention to detail to ensure data accuracy and report reliability.
4. Communication Skills:
Verbal Communication: Clearly articulate technical concepts to non-technical stakeholders and present findings effectively.
Written Communication: Create clear, concise, and accurate reports, documentation, and emails.
Active Listening: Understand the information needs and requirements of various business units.
5. Teamwork and Collaboration:
Ability to work effectively within a team and collaborate with other departments (e.g., HR, Finance, Operations) to gather data and deliver reports.
Openness to feedback and a willingness to support team members.
6. Proactiveness and Adaptability:
Customer Service Orientation
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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What the Team is Saying
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years.
At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities.
Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
