Position Summary - Review and research claims in the pre-assigned Met Refer work queues or document/Files provided by client. Understand and Identify variation and Fix/highlight/Process them as per business standards.
Job Responsibilities
• Analyze, validate and process transactions in business application
• Analyze and research all discrepancies.
• Investigate and resolve outstanding items.
• Ensure that the assigned targets are met in accordance with SLA and Internal standards.
• Ensure that the quality of transaction is following predefined parameters as defined by Process Excellence.
• Ensure adherence to established attendance schedules.
• Prior knowledge of documents Review, and document creation related to process is desirable
Education - Bachelor's degree (Any Stream) or diploma with a minimum of 1 - 5 years of education.
Experience - 1-5 Years
Technical Skills
• Computer navigation skills with MS Word and excel is must.
• Keyboarding and data mining skills
• Excellent written and oral
• Knowledge of Insurance principles in relation to US Insurance is desired but not mandatory
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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What the Team is Saying
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years.
At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities.
Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
