To establish guest service standards which meet the needs of the target market and which are in line with the operating concept of the outlet.
• To continuously check that the guest service standards are being maintained.
• To share all recommendations and guest comments to Chef and F&B Manager within the shift.
• To have complete knowledge of all marketing programs and upselling opportunities
• To ensure correct procedures for stock and inventory control
• To conduct sales calls / blitz when required to promote the outlet.
• To follow up special requirements such as entertainment / promotions
• To prepare a monthly status report before the month end and to be submitted to the F&B Manager.
• To be able to assist the outlet chef in developing menu suggestions if required.
• To ensure that the float money is properly maintained and proper hand / take over to the next shift cashier is recorded in the register.
• To collect the reimbursement from the General Cashier on a daily basis with all types of denominations.
• To check and verify the cash collection, with the concerned reports, prepare the remittance envelope and drop at the end of the shift in the drop safe box, as per the set procedures.
• When the POS system is not working, to oversee all manual procedures
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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