Assistant Manager, Customer Satisfaction Insights

Description
Work Arrangement
This role is categorized as hybrid. The successful candidate is expected to report to GM Warren Technical Center (WTC) three times per week, or as dictated by business needs.
The Role
The Assistant Manager, Customer Satisfaction Insights (CSI) is a senior individual contributor within GM Sales Support team responsible for transforming customer feedback, CSI survey results, and operational performance data into actionable business insights. This role helps improve customer experience across the GM dealer network by identifying trends, surfacing opportunities, and translating data into recommendations that support leadership decision-making, dealer performance improvement, and stronger Net Promoter Score (NPS) outcomes.
This position serves as an analytics-focused partner to Sales Support leadership, field teams, brand team partners, and external vendors. The ideal candidate combines strong analytical capability, polished communication, and a customer-first mindset with the ability to operate effectively in a fast-paced, cross-functional environment.
What You'll Do

• Analyze CSI survey data, NPS results, customer feedback, and related operational metrics to identify trends, root causes, pain points, and opportunities for improvement.
• Develop executive-ready reports, scorecards, dashboards, and PowerPoint presentations that translate complex findings into clear, practical recommendations.
• Synthesize data into business stories that support decision-making by Sales Support leadership, regional teams, and field partners.
• Partner with Global CSI leadership, regional teams, brand teams, sales and service teams, GMIT, and vendors to refine survey methodologies, reporting approaches, dashboards, and related tools.
• Serve as a business contact for analytics and reporting topics, helping ensure deliverables are accurate, timely, and aligned with program objectives.
• Support ad hoc analyses and insight generation for leadership, field teams, and other stakeholders.
• Work across multiple teams and priorities, driving progress and follow-through without direct authority over resources.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in Business, Analytics, Marketing, Communications, or a related field.
• Minimum 3-5 years of experience in automotive sales, marketing, or a related field
• High level of proficiency in data analytics, including the ability to analyze complex survey and operational datasets and convert findings into clear, actionable recommendations.
• High level of proficiency in PowerPoint, including the ability to create polished, executive-ready scorecards, reports, and presentations.
• Strong written and verbal communication skills, with confidence presenting insights to leadership and cross-functional stakeholders.
• Demonstrated ability to work through ambiguity, manage multiple concurrent projects, and influence outcomes across functions.
• Strong judgment, initiative, and a solution-oriented mindset.

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Automotive industry knowledge, including experience with dealer-facing, field-facing, customer satisfaction, sales, or service operations.
• Familiarity with Qualtrics analytical tools or similar voice-of-customer and text analytics platforms.
• Experience with CSI or voice-of-customer platforms, dashboards, and NPS programs.
• Working knowledge of data visualization, reporting, or BI tools used for deeper analysis.
• Experience partnering with external vendors and cross-functional internal stakeholders.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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