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Assistant Manager, Customer Operations - Tanger Out Savannah
About the RoleAs an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.What You'll Do
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Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
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Recruit, hire and develop highly productive Brand Associate and Expert teams.
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Own assigned area of responsibility.
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Implement action plans to maximize efficiencies and productivity.
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Perform Service Leader duties.
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Ensure consistent execution of standard operating procedures.
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Represent the brand and understand the competition and retail landscape.
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Promote community involvement.
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Leverage omni-channel to deliver a frictionless customer experience.
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Ensure all compliance standards are met.
Who You Are
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A current or former retail employee with 1-3 years of retail management experience.
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A high school graduate or equivalent.
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A good communicator with the ability to effectively interact with customers and your team to meet goals.
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Passionate about retail and thrive in a fastpaced environment.
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Driven by metrics to deliver results to meet business goals.
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Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
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Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
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Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
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Ability to travel as required.
Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
