Assistant Manager, Agency Operations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are seeking a dedicated individual to join our team as an Agency Credit Management Assistant. In this role, you will be instrumental in supporting our credit management operations and ensuring seamless coordination across all related tasks.

Job Descriptions:

• Assist in Agency Credit Management and perform tasks assigned by superiors to enhance the overall operation process.
• Support debt collection activities, including preparing/sending out demand letters, coordinating with collection agencies, initiating legal proceedings, and managing credit balance releases.
• Coordinate with trustees to arrange the release of Pfund following debt settlements and handle subsequent actions related to debt settlement.
• Prepare detailed reports on debt-related matters and manage entire bad debt process.
• Facilitate policy assignments, including but not limited to changes in service providers.
• Ensure compliance with all relevant rules and regulations pertaining to agency credit management.
• Perform additional tasks as assigned by superiors

Job Requirements:

• Proficiency in MS Office, including Word, Excel, and PowerPoint.
• Fluency in both English and Cantonese.
• Excellent communication and presentation skills.
• Strong analytical skills.
• Minimum of 3-5 years related working experience. Candidates with less experience will be considered for the Senior Officer position

We are looking for someone with a keen eye for detail, strong organizational skills, and the ability to work collaboratively in a fast-paced environment. Join us and contribute to the smooth and efficient operation of our credit management processes.

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.