Assistant Location Manager

Location: Marlborough, MA
Schedule: Monday – Friday | 6:00 AM – 4:00 PM
Salary: $63,000 – $70,000 annually
Bonus Opportunity: 10% annual STIP bonus

First Student is now hiring an Assistant Transportation Manager to support our Marlborough, MA location.

At First Student, our Assistant Transportation Managers are a constant reflection of our company’s commitment to safety, customer service, and operational excellence. This role assists the Contractual Manager with supervising daily transportation operations, monitoring performance, identifying safety concerns, resolving conflicts, and ensuring safe, reliable service for the students and communities we serve.

At First Student, each individual plays an integral part in the communities we serve. We are proud to offer:

• $63,000 – $70,000 annually
• 10% annual STIP bonus opportunity
• Monday – Friday schedule: 6:00 AM – 4:00 PM
• Tremendous career advancement opportunities due to our strong presence across North America
• Positive and rewarding work environment
• Excellent training and development
• Supportive, safety-focused team culture

• Ensure home-to-school routes are covered in a timely and efficient manner.
• Interface with drivers regarding concerns, questions, and performance issues.
• Investigate client complaints and coordinate appropriate resolutions.
• Ensure achievement of on-time performance goals.
• Monitor driver safety and make Injury Prevention contacts with drivers to identify and resolve safety issues.
• Assist the Contractual Manager with review and resolution of union grievances.
• Ensure dispatch staff assigns spare drivers and buses as needed to provide on-time route coverage.
• Audit and correct athletic trip invoices based on company guidelines.
• Support daily operations and help ensure safe, dependable transportation service.
• Perform other duties as assigned by management.

• High school diploma or equivalent required.
• 3–5 years of transportation experience preferred.
• 2–3 years of supervisory experience preferred.
• Computer literacy skills, including Microsoft Word, Excel, and Outlook.
• Familiarity with basic vehicle mechanic processes and maintenance.
• Ability to prioritize tasks and manage time effectively.
• Ability to work extended hours regularly, including weekends as needed.
• Must possess a working vehicle to travel within the service area as needed.

First Student’s commitment to putting our customers first, our dedication to safety, and our ambition to deliver dependable transportation create a working environment you’ll love. As a large organization with a strong presence across North America, you’ll also enjoy stability, career growth, and excellent training.

If you’re a transportation professional with supervisory experience and a strong commitment to safety and customer service, we encourage you to apply for the Assistant Transportation Manager opening in Marlborough, MA.

First Student is an Equal Opportunity Employer.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.