About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Are you a seasoned HR professional seeking a challenging and rewarding role? Sutherland is actively searching for a dynamic and experienced individual to join our team as an Assistant Manager - Business HR. This critical position is based at our Shaw site, overseeing our HR Business Partner functions.
As the Assistant Manager - Business HR, you will play a pivotal role in the strategic alignment of HR initiatives with organizational goals. Your responsibilities will encompass the effective administration of day-to-day HR operations, ensuring seamless delivery of HR services. We are looking for an individual who can act as a true business partner, understanding the unique needs of our program and driving HR strategies that contribute to our overall success.
- Lead HR projects addressing business needs, including talent retention initiatives.
- Develop and implement strategies to enhance employee engagement and workplace culture.
- Manage training programs and career development initiatives for employees.
- Oversee reward strategies and contribute to creating a positive work environment.
- Analyze HR data and create reports to support business KPIs.
- Ensure compliance with workplace regulations and handle complex HR situations.
Education:
Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
Experience:
3–5 years of solid HR experience in a BPO or fast-paced operations environment.
Hands-on exposure to employee relations, performance management support, policy administration, and engagement.
Experienced in handling coaching documentation, attendance issues, and employee case tracking.
Able to partner with operations leaders on people-related actions and initiatives.
Skills and Competencies:
Strong communication, interpersonal, and conflict-resolution skills.
Good grasp of Philippine labor laws and company policies.
Discreet and professional when handling sensitive employee concerns.
Capable of basic HR data tracking and reporting.
Proficient in MS Office and HR tools.
Approachable, organized, and calm under pressure.
Preferred:
Experience supporting multiple business units or accounts.
Involvement in engagement or retention programs.
Willingness to work flexible hours based on operations' needs.
Interested candidates must be willing to work onsite in Shaw, Mandaluyong
Skills Required
- Bachelor's degree in Human Resources, Psychology, Business Administration, or related field
- 3-5 years of solid HR experience in a BPO or fast-paced operations environment
- Hands-on exposure to employee relations, performance management support, and policy administration
- Experienced in handling coaching documentation and attendance issues
- Strong communication, interpersonal, and conflict-resolution skills
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
