You will ensure the highest standards of cleanliness and guest satisfaction on assigned floors, supervise housekeeping staff, manage inventory, and coordinating with other departments to maintain a seamless operation. As an Assistant Housekeeper, you’re not just managing housekeeping staff – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
Manage Housekeeping Staff: Lead and oversee the work of housekeeping attendants on assigned rooms and floors, ensuring adherence to cleanliness standards.
Inspect Rooms and Facilities: Conduct regular inspections to ensure all rooms and public areas meet the hotel’s high standards.
Manage Inventory: Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.
Schedule Shifts: Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.
Handle Guest Requests: Provide excellent customer service to guests, making them feel welcome and addressing their needs. Address special cleaning requests and resolve any housekeeping-related issues promptly.
Train New Employees: Mentor and train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.
Coordinate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations.
Report on Operations: Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.
Proven experience as an Assistant Housekeeper or similar role in the hospitality industry.
Strong leadership and organizational skills.
Excellent understanding of housekeeping procedures and standards.
Ability to handle guest complaints and resolve issues efficiently.
Good communication and interpersonal skills.
Attention to detail and a commitment to maintain high standards.
Skills Required
- Proven experience as an Assistant Housekeeper or in a similar hospitality role
- Strong leadership and organizational skills
- Excellent understanding of housekeeping procedures and standards
- Ability to handle guest complaints and resolve issues efficiently
- Good communication and interpersonal skills
- Attention to detail and commitment to maintaining high standards
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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