Here at Chewy, we are currently recruiting for an Assistant General Manager with fulfillment and/or distribution experience to support one of our high-volume fulfillment centers! The Assistant General Manager will drive efficiency and continuous process improvements for a multi-shift, high volume e-fulfillment operation that encompasses safety, inventory control, receiving, picking, packing, and shipping. You will lead and encourage the development of the management team and associates by demonstrating a command of operational efficiencies and a proficiency in team member engagement. This person will be responsible for setting high standards and goals for the Fulfillment Center and ensuring that these standards and goals are achieved. We are searching for a results-oriented, high-energy, multifaceted individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth Fulfillment Center. Excellent communication skills with all levels of management and staff will be imperative.
What you'll do:
- Accountable for all activities the Fulfillment Center, to include leading all aspects of operations to attain maximum production efficiency, coordinating safety and inventory control to ensure the site builds a strong culture of safety and quality, and ensuring all functions operate at levels which exceed customers' needs and established financial benchmarks.
- Recommends policies and programs, which guide the organization in maintaining and improving its strong position and the profitability of the operation, coordinates activities so that shipping is on schedule and product is within quality standards and cost objectives.
- Ensures Fulfillment Center adheres to company policy and coordinating practices in fair and equitable manner.
- Handles budget and controls expenses efficiently
- Develops and appraises staff successfully!
- Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with Human Resources as appropriate.
- Ensures standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to improve production. Ensures fixed assets are preserved.
- Approves recommendations on purchases of new equipment and improvements to plant property.
- Keeps up to date on information and technology affecting distribution to increase innovation and ensure continual improvement throughout the Fulfillment Center.
What you'll need:
- Bachelor's Degree from an accredited university
- 8+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
- Ecommerce Fulfillment experience (direct to consumer) strongly desired
- Experience with performance metrics, process improvement, and Lean techniques
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations
- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
- Must be willing to travel
Physical job requirements:
- Walk up to 2 miles per shift
- Rarely life greater than 70 pounds using a team lift
- Stand, push, pull, carry, squat, and kneel
- Climb up and down stairs (where applicable)
Bonus:
- MBA preferred
The hourly range for this role is $63.22 - $101.44.
- We offer the following benefits for our team members:
- 20% Chewy.com Discount
- Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
- Life and Disability Insurance
- 401(k) with company matching
- Wellness benefits through Wellbeing @Chewy
- Employee Assistance Program (EAP)
- Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year
- Subsidized child, adult, and pet backup care through Care.com
- Discounts on many items through the LifeMart Discount platform
- The option to sign up for Payactiv's Earned Wage Access program and access a portion of the money you've already earned, before your regular payday!
- High volume and specialty positions are eligible for wage increases starting after 3-months of service
- Referral Bonuses - $500 per referral
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree from an accredited university
- 8+ years of direct management experience, including management of a salaried workforce, in a manufacturing, production, or distribution environment
- E-commerce fulfillment experience, preferably direct-to-consumer
- Experience with performance metrics, process improvement, and Lean techniques
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations
- Flexibility to work overnight, weekends, holidays, and varied hours as business demands
- Willingness to travel
- MBA
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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