Marriott International Jobs

Assistant Front Office Manager

Marriott International

Assistant Front Office Manager

Posted 12 Hours Ago

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Kansas City, MO, USA

In-Office

50K-60K Annually

Mid level

Travel

The Role

Support and supervise Front Desk operations, ensuring excellent guest service, staff training, scheduling, cash handling, reservations and revenue management. Assist hiring, performance reviews, payroll reporting, night audit oversight, PO/voucher processes, and maintain brand standards, safety certifications, and front office systems.

Summary Generated by Built In

Additional Information: This hotel is owned and operated by an independent franchisee, Avion Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Duties & Functions:

Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented manner.

Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.

Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.

Maintain a warm and friendly demeanor at all times.

Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.

Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Avion Hospitality S.O.P.'s.

Ensure compliance to brand and company training, using the steps to effective training according to Avion Hospitality standards.

Assist with preparation of all Front Desk interviews and follow hiring procedures according to Avion Hospitality S.O.P.'s.

Assist with 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.

Assist with development of employee morale and ensure training of Front Desk personnel.

Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count.

Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.

Assist with supervision of the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.

Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.

Assist with preparation of employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.

Ensure that no-show revenue is maximized through consistent and accurate billing.

Maintain Avion Hospitality S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.

Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Avion Hospitality S.O.P.'s.

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.

Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.

Monitor proper operation of the P.B.X. console and ensure that employees maintain Avion Hospitality S.O.P.'s in its use.

Monitor the process of taking reservations ensuring that Avion Hospitality courtesy and upselling techniques are maintained.

Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality S.O.P.'s.

Ensure implementation of all Avion Hospitality policies and house rules.

Understand hospitality terms.

Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.

Coordinate all aspects of the ongoing implementation of the Avion Hospitality philosophy of service.

Ensure correct and accurate cash handling at the Front Desk.

Attend monthly all-employee team meetings and any other functions required by management.

Obtain all necessary information when taking room reservations.

Other projects and duties assigned.

Education & Experience:

At least 4 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.

Supervisory experience required.

Must be proficient in Windows operating systems.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high-pressure situations.

Must maintain composure and objectivity under pressure.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

Must be able to work with and understand financial information and data, and basic arithmetic functions.

Salaried, Insurance Benefits, Retirement Benefits, PTO Benefits, Travel Discounts, Etc.

$50,000 - $60,000

This company is an equal opportunity employer.

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Skills Required

At least 4 years progressive experience in a hotel or related field (or degree with reduced experience)
Supervisory experience
Proficiency with Windows operating systems
Compliance with applicable certifications: Food Handlers, Alcohol Awareness, CPR & First Aid
Experience operating Front Office computer systems and PBX console
Strong guest service, communication, and problem-resolution skills
Ability to handle cash accurately and perform basic arithmetic
Ability to work varying schedules, maintain regular attendance, and perform under pressure

Marriott International Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .

Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.

Learn more about Marriott International 's Compensation & Benefits →

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The Company

HQ: Washington, DC

185,619 Employees

What We Do

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/