NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.
Job Description- Oversee daily operations of the Front Office Department, including reception, concierge, and guest services
- Assist in managing sub-departments within Front Office to maintain high standards of customer service
- Coach and mentor staff to achieve and exceed service standards
- Analyze billing instructions and ensure accuracy of agent invoices
- Monitor and manage department expenses in accordance with occupancy and budgets
- Implement and encourage innovative ideas for improving guest experience and operational efficiency
- Ensure effective communication between Front Office staff and other departments
- Handle guest complaints and staff-related issues promptly and effectively
- Assist in the preparation and management of annual budgets for related areas
- Conduct regular assessments to maintain health and safety standards within the department
- Identify training needs and coordinate staff development programs
- Assist in recruitment and performance management of Front Office staff
- Act as a Duty Manager when required
- Ensure accurate and timely submission of all reports and relevant administrative work
- Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces
- A degree or diploma in Hospitality Management or related.
- Minimum 3 years of experience in Front Office management in 5 star city hotel
- Proficiency in English (verbal, written, and reading)
- Expert knowledge of Opera Property Management System
- Advanced proficiency in Microsoft Office Suite
- Experience with inventory control systems and budgeting
- Exceptional customer service and interpersonal skills
- Strong problem-solving and decision-making abilities
- Excellent communication skills at all levels of the organization
- Proven supervisory and team leadership experience
- Thorough understanding of hotel operations and guest services
- Flexibility to work varying shifts, including weekends and holidays
- Strong attention to detail and organizational skills
- Ability to multitask and work efficiently under pressure
- Commitment to driving innovation and continuous improvement in guest services
Top Skills
What We Do
Minor International Public Company (MINT) is one of the largest hospitality and leisure companies in Asia Pacific Region. With over 535 hotels and resorts, 2,200 restaurants and 400 retails trading outlets, MINT meets the growing needs of consumers in 62 markets from Africa to Australia including South America and Europe. MINT is a hotel owner, operator and investor with a portfolio of more than 535 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI. Through Minor Food Group Pcl, MINT operates over 2,200 outlets under The Pizza Company, Swensen’s, Sizzler, Dairy Queen, Burger King, Thai Express and The Coffee Club brands. The latest addition to the restaurant portfolio being Bonchon brand. MINT is also one of Thailand’s largest distributors of lifestyle brands with over 400 points of sale focusing primarily on fashion, cosmetics and contract manufacturing.
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