Assistant Front Office Manager

Reposted 14 Hours Ago
Be an Early Applicant
Brooklyn, NY, USA
In-Office
Junior
Travel
The Role
Train, coach, and oversee daily guest services operations (front desk, reservations, audit). Lead by example to deliver exceptional guest experiences, coordinate team efforts, manage hotel software, and maintain service quality under varied shifts including nights, weekends, and holidays.
Summary Generated by Built In

Additional Information: This hotel is owned and operated by an independent franchisee, Magna Hospitality Group, L.C. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.


Responsibilities:
 
In this role, you will be responsible for training, coaching, and the daily operations of the hotel's guest services. This includes the front desk, reservations, and audit, as well as general guest services, and working side by side with the team daily. This position helps set the tone for the guest experience and demonstrates leadership by leading by example in exceptional guest service.
 
As Assistant Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.
 
Requirements:
 
*Previous 2+ years of Assistant Front Office Manager experience in a branded hotel environment
*College degree or coursework in a hospitality-related field preferred
*Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
*Fluency in English; additional languages preferred. Spanish language skills are beneficial
*Excellent verbal and written communication skills
*High energy with effective and influential people skills. Positive attitude and the desire to motivate others
*Strong leadership skills
*Superior interpersonal and customer service skills
*Reliable with the ability to multitask and work under pressure
*Full availability is required; must be able to work varied hours including nights, weekends, and holidays

Career Advancement, Travel Discounts, & Bonus Eligibility!

This company is an equal opportunity employer.

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Skills Required

  • Previous 2+ years of Assistant Front Office Manager experience in a branded hotel environment
  • College degree or coursework in a hospitality-related field
  • Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
  • Fluency in English
  • Additional languages (Spanish beneficial)
  • Excellent verbal and written communication skills
  • High energy with effective and influential people skills; positive attitude and desire to motivate others
  • Strong leadership skills
  • Superior interpersonal and customer service skills
  • Reliable with ability to multitask and work under pressure
  • Full availability to work varied hours including nights, weekends, and holidays

Marriott International  Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International  and has not been reviewed or approved by Marriott International .

  • Retirement Support Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
  • Healthcare Strength Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
  • Wellbeing & Lifestyle Benefits Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.

Marriott International  Insights

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The Company
HQ: Bethesda, MD
185,619 Employees

What We Do

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

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