Job Description:
JOB TITLE：
Assistant Key Account/Customer Manager (Tmart & TDI)
Key responsibilities:
- Develop business plans for Tmall Supermarket and TDI channels, including volume forecasting, promotional roadmap, assortment strategy, inventory management and investment budget planning, take end‑to‑end accountability for sales and profit targets.
- Maintain regular, high‑quality communication with Tmall category buyers and platform stakeholders. Negotiate campaign slots, platform subsidies and priority resources for big‑sales events.
- Track channel operational metrics, conduct data‑driven analysis on sales performance, competitor activities and category trends, identify growth gaps and optimization opportunities, output actionable improvement proposals.
- Customer management: TP/KOL management, selling and negotiation.
- Cross functional communication: working with supply/ MKT/ finance on business delivery.
Experience and skills required:
- Bachelor’s degree or above.
- 3+ years working experience in E-commerce. Proven hands‑on experience operating Tmall Supermarket or TDI.
- High learning agility and self-driven.
- Excellent negotiation, cross‑functional coordination and problem‑solving capability, result‑oriented.
- Strong data‑analysis skills, commercially sensitive to sales, margin, cost and investment efficiency.
Skills Required
- Bachelor's degree or above
- 3+ years of e-commerce work experience
- Hands-on experience operating Tmall Supermarket or TDI
- High learning agility and self-driven work style
- Excellent negotiation, cross-functional coordination, and problem-solving capabilities
- Result-oriented approach
- Strong data-analysis skills and commercial sensitivity to sales, margin, cost, and investment efficiency
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
