Assistant Customer Technical Representative (ACTR)

Lyntris is a defense technology company that connects sensing to action across the connected battlespace. Lyntris brings together the talents of Accelint and Vitesse teams under one mission, with each contributing deep expertise within their domain. Combining differentiated hardware, software and mission expertise, Lyntris helps customers sense threats, make sense of complex conditions and act with greater speed, precision and confidence in contested environments.  

Lyntris supports U.S. and allied defense organizations across every branch — including Navy, Army, Air Force, Space Force and allied partners — spanning strategic, operational and tactical missions and every domain: Space, Air, Land, Sea and Cyber. With more than 200 active defense programs, Lyntris works at every level of the mission, from national command authority to the tactical edge. 

Solutions are designed by operators who understand the mission, engineered for the conditions that degrade or defeat standard systems, and built on an open, modular architecture that integrates into existing programs without requiring them to start over. Lyntris moves faster than the traditional defense cycle — with integrated design, build and test capabilities in-house — and delivers systems that sustain and endure long after initial fielding. 

We are seeking an Assistant Customer Technical Representative (ACTR) support to a PEO C4I Program Office. Roles and responsibilities include, but are not limited to:

Duties & Responsibilities 

• Provide Assistant Customer Technical Representative (ACTR) support to a PEO C4I Program Office. Roles and responsibilities include, but are not limited to:
• Serve as 1st line of support for a Program Office’s on-site and remote staff (Active Duty, civilian, and contractor)
• Track, coordinate, and resolve day-to-day software, hardware, and Navy-Marine Corps Intranet (NMCI) operational issues, maintenance, tech refresh, and upgrades
• Submit Move, Add, Change (MAC) requests to move users, change Global Address List (GAL) entries, and move software licenses; oversee changes to existing NMCI computers, devices, and services
• Assist users with troubleshooting NMCI computer, network, software, and telework issues, including virtual private network access, microphone, camera, and video call support
• Assist users with SAAR-N, SIPRNET token request, and other forms required for IT system access
• Track NMCI expenses for services through provided software (e.g. NMCI Enterprise Tool (NET));
• Monitor for NMCI data calls, prepare response, and coordination with Government lead prior to data call submission
• Prepare unneeded or obsolete equipment for return to the NMCI Contractor or excess using command procedures after receiving Government direction
• Maintain printers including toner cartridges and supplies of paper
• Inventory and track items such as licenses, computers, cell phones, and Wi-Fi devices issued to personnel.
• Manage Shared Drive mapping requests; troubleshoot Navy 365 and Flank Speed issues, and re-direct users as needed to NMCI helpdesk
  

Required Qualifications 

• Secret security clearance
• Ability to work on-site at NAVWAR 5 days/week during core business hours
• Previous experience (3+ years) as an ACTR or IT support in a Navy/DoD environment
• Experience with standard NMCI technical support including user account creation (NIPR and SIPR), troubleshooting account issues, and deactivating accounts
• Experience with NMCI (NIPRNet and SIPRNet) accounts and IT troubleshooting for PC desktops, Multi-Function Devices, and printers.
• Proficient with Microsoft Office Suite, including SharePoint and Teams.
• Experience overseeing, monitoring, and executing technology refresh activities

Clearance Requirements 

Some positions will require access to U.S. National Security information.  Positions that require this access will be required to receive and maintain a U.S. government personnel security clearance (PCL).  In order to qualify for this position, the candidate must be a US Citizen and either currently possess this National Security eligibility or be able to complete the investigation application process with a favorable determination and maintain that eligibility throughout their employment. To learn more about the security clearance process please access this link.  

EEOC & Know Your Rights 

Accelint companies are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran or any other status protected by applicable federal, state, and local law. We ensure that all employment decisions, including hiring, promotion, compensation, and other terms and conditions of employment, are based on merit, qualifications, and business needs. For more information about your rights, please review the "Know Your Rights" poster from the Equal Employment Opportunity Commission (EEOC). Know your Rights: English Spanish 

Pay Scales & Benefits 

The listed pay scale reflects the broad, minimum to maximum, pay scale for this position for the location for which it has been posted and is not a guarantee of compensation or salary. Other compensation considerations may include, but are not limited to, job responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other applicable factors. 

Benefits include… 

• Paid Time Off 

• Paid Company Holidays 

• Medical, Dental & Vision Insurance 

• Optional HSA and FSA 

• Base and Voluntary Life Insurance 

• Short Term & Long-Term Disability Insurance 

• 401k Matching 

• Employee Assistance Program 

The pay range for this role is: $80,000-100,000 USD per year (San Diego (United States))