The Opportunity
Reporting to the Team Leader of Technical Processing, you will be responsible for contributing to achieving Processing Center’s service targets, by proactively and consistently working through Commercial Business requests from a service que. You will be accountable for your individual work list by maintaining organized and efficient work habits, and providing exceptional customer service to our broker partners and Underwriting teams. Also supporting a once and done environment and completing tasks in designated timeframes.
What to Expect
- Within this role you will begin to understand the underwriting processes and familiarize yourself with our guidelines and workflow in order to support completion of a variety of tasks.
- Working closely with the Underwriters and Technical Processing teams, ensuring work is accurately and fully completed
- Contributing to achieving defined Service Level Agreements and Operating Level Agreements
- Meeting quality and production expectations on a regular basis
- Data entry into our policy systems, including some manual coding of off-system policies
- Order required reports on policies
- Help out with general office and other duties as required
What you Bring
- Completed high school diploma
- Any relevant work experience is an asset, but not necessary
- Preference will be given to candidates with a post-secondary degree or diploma or willingness to complete a CIP designation
- Professional, friendly, and courteous in all interactions, both within the company and our broker partners
- Able to prioritize and organize your day-to-day tasks, working efficiently to complete tasks
- Perform well in a busy environment and remain calm under pressure
- Courteous and positive interactions with other team members and our Broker partners in all forms of communication
- Team player adaptable to a changing environment
- Strong written and verbal communication skills
- Strong organizational and time management skills
- Strong attention to detail, ensuring accuracy on transactions handled
- Strong computer skills including previous experience in working in case management tools, portals or databases will be an asset
Salary Range: $45,000-$60,400
About UsActual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
About the TeamWe offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Skills Required
- Completed high school diploma
- Relevant work experience
- Post-secondary degree or diploma, or willingness to complete a CIP designation
- Professional, friendly, and courteous communication with colleagues and broker partners
- Ability to prioritize and organize daily tasks efficiently
- Ability to perform well in a busy environment and remain calm under pressure
- Team-oriented and adaptable to a changing environment
- Strong written and verbal communication skills
- Strong organizational and time management skills
- Strong attention to detail and transaction accuracy
- Strong computer skills; experience with case management tools, portals, or databases
Definity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Definity and has not been reviewed or approved by Definity.
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Healthcare Strength — Coverage begins on the first day and spans medical, prescription-drug, vision, dental, paramedical, and enhanced mental-health services, with additional support for fertility, gender affirmation, life and critical-illness, and disability coverage.
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Retirement Support — Pension and savings programs include employer-matched RRSP contributions to support long‑term financial security, and share ownership is available with the company matching employee contributions up to $1,500 annually.
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Leave & Time Off Breadth — Vacation is supplemented by five additional personal Definity Days and two paid volunteer days each year, indicating a broad and supportive time‑off offering.
Definity Insights
What We Do
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
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