General Purpose
The Admissions Assistant plays a vital role in ensuring a smooth and welcoming transition for new residents and their families. This position supports the Admissions Coordinator and collaborates with interdisciplinary teams to facilitate efficient and empathetic admissions processes.
Essential Duties
- Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
- Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
- Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
- Assist with insurance verifications, authorizations, and financial eligibility processes.
- Provide facility tours and information to prospective residents and their families.
- Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
- Prepare and distribute admission packets and required documentation.
- Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
- Support marketing and outreach efforts as needed.
Supervisory Requirements
No supervisory requirements.
Qualification
Education and/or Experience
- Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
- Knowledge of Medicare, Medicaid, and insurance verification processes.
- Excellent communication, interpersonal, and customer service skills.Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office and electronic health record (EHR) systems.
- Ability to handle sensitive information with confidentiality and professionalism.
Physical Demands
- Frequent sitting, standing, and walking
- Occasional lifting up to 25 lbs
- Regular use of computer and phone
- Ability to focus in a busy environment
- Clear communication and attention to detail required
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.
Skills Required
- Prior experience in admissions, healthcare, or a long-term care setting
- Knowledge of Medicare, Medicaid, and insurance verification processes
- Excellent communication, interpersonal, and customer service skills
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office and electronic health record systems
- Ability to handle sensitive information confidentially and professionally
- Ability to regularly sit, stand, walk, use a computer and phone, and occasionally lift up to 25 pounds
What We Do
PACS trains and hires healthcare leaders, and provides a wide array of back-office support services to healthcare facilities, reducing administrative burdens so local leadership and care teams can focus more of their efforts on the care, well-being, and quality of life of their patients. The PACS team consists of 300+ professionals who provide accounting, finance, human resources, payroll, accounts receivable and payable, legal, risk management, information technology and other business advice and support from its headquarters in Farmington, UT, and satellite offices across the United States. PACS provides back-office administrative support to 321 independently-operated healthcare facilities in 17 states.
