Essential Duties & Responsibilities:
- Assists with direct supervision of medical center personnel and ensures adequate staffing levels.
- Evaluates medical center personnel, employee performance, and makes recommendations.
- Counsels and discipline employees when necessary; monitors productivity levels of personnel.
- Assists in developing and updating policy and procedure manuals.
- Assists with processing daily cash reconciliation/ deposits and other reports as necessary and ensures petty cash is accounted and safeguarded.
- Collects and summits monthly statistical reports to Upper Management for all center services and departments.
- Assists in developing progressive departmental goals and appropriate measures to ensure timely effective results.
- Assists in recommending procurement of supplies, equipment, and modifications necessary for practical economical operations.
- Responsible to comply with on call rotation
- Assists with analyzing and developing productivity of departments.
- Analyzes data related to physician’s productivity and member services.
- Works closely with the Marketing Dept. in developing strategies to increase and retain membership.
- Handles and resolves member complaints and grievances.
- Ensures that referrals are being issued in a timely manner.
- Maintains updated documentation of licenses and in-services to comply with regulatory compliance procedures.
- Maintains open communication with Administrator on daily operational issues.
- Schedules supervision and staff meetings.
- Ensures customer satisfaction with all members
Supervisory Responsibilities:
- Oversees the daily work activities of the medical office.
- May handle or assist with discipline and termination of employees in accordance with company policy.
Required Skills/Abilities:
- Knowledge of office management procedures.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Proficient with Microsoft Office Suite or related software.
Minimum Qualifications:
Education and Experience: High school diploma or equivalent required; Associates degree in office administration or related field preferred, not required. At least three years of administrative and clerical experience in healthcare, managed care, Hedis, KPIS, and metrics required.
MA Certification, MA work experience is preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift -up to 15 pounds at times.
Salary: $45-50K (Compensation based on experience)
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Full-time
Remote Work: No
Work Location: In person
Ability to commute/relocate:
- Spring Hill, FL: Reliably commute or planning to relocate before starting work (Required)
Education:
- Associate degree (Preferred)
Experience:
- Microsoft Office: 5 years (Preferred)
- Medical management: 5 years (Required)
- Customer service: 10 years (Required)
Skills Required
- High school diploma or equivalent
- At least three years of administrative and clerical experience in healthcare, managed care, HEDIS, KPIs, and metrics
- Five years of medical management experience
- Ten years of customer service experience
- Proficiency with Microsoft Office Suite or related software
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills and ability to meet deadlines
- Associate degree in office administration or related field
- Medical Assistant certification and work experience
- Five years of Microsoft Office experience
What We Do
Palm Medical Centers is a rapidly growing senior primary care leader and Medicare medical practice dedicated to providing high-quality, personalized, value-based healthcare for seniors and adults. Operating over 30 centers throughout Florida and expanding into Texas, they focus on delivering an elevated level of primary care services to ensure patient safety and improve outcomes for the aging population they serve.
