When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleAssistance Manager - Customer Ops SEA & OceaniaLocation(s)Mumbai
Job Description
The Assistance Manager responds to customer service inquiries regarding company products, features and/or services. Researches, documents and communicates recurring technical issues. Escalates unresolved issues to Technical Support team. Facilitates and coordinates Returned Material Authorization (RMA) as necessary. Ensures complete and accurate documentation of customer requirements. Provides order entry and order management support for customers. Schedules orders and service dates, creates invoices.
- Sales Order Management
- Keeping the customer informed about the order status within defined TAT, based on the PO raised by the customer
- Quality check of the PO: Checking the quotation details (quantity of the items listed) as per the company order policy and process
- Review terms and conditions as per the set process to fulfill purchase order requirement(s)
- Fulfill all the documentary requirements as per the defined timelines
- Actively collaborating with the cross functional teams to meet customer expectations
- Periodical MIS to be shared with the leadership team, internal team, regional managers, etc as per the current business requirement
- Maintaining timely control of Customer orders, amendments, and other documents in SAP/ recommended database to ensure accurate retention of records ensuring proper documentation and all order management processes according to corporate policies.
- Manage customer complaints & escalations by giving patient ear to their grievance to provide timely resolution.
- Organize and execute daily tasks to provide an efficient and quality service to the customers.
- Execute Sales Order processing in SAP environment with appropriate compliance checks in place.
- Create a purchase order for vendor/supplier 3rd party. Align with commercial team and Service team to on job installation and advise them on customer delivery location.
- Create SAP DO and INV and Manual documentation (if any) for those customers who have special requirements on uploading to the customer web.
- Drive Sales return and customer return processes in line with defined guidelines.
- Active contribution to process improvement and demonstrate customer centric approach.
- Coordinate and track Sales order fulfillment status in line with Customer expectation and sensitize the situation to the management respective to accelerate delivery.
- Handling customer complaints and working with relevant parties to resolve them
Participate in special projects and key initiatives identified from time to time
PerkinElmer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PerkinElmer and has not been reviewed or approved by PerkinElmer.
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Retirement Support — Retirement support stands out through strong 401(k) matching and, in places, immediate vesting that can materially increase total rewards. The ability to direct contributions and manage rollover options adds flexibility to long-term savings.
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Leave & Time Off Breadth — Leave offerings are described as fair, with paid holidays, vacation, floating holidays, and paid sick leave included across many roles. Reported PTO amounts (e.g., roughly three weeks or 18 days) suggest a solid baseline even if it varies by site and department.
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Flexible Benefits — Benefits appear broad and customizable, spanning multiple insurance types, spending accounts, wellness programs, and optional coverages like pet insurance. Added programs such as EAP resources, backup care, discount platforms, and tuition reimbursement expand the total rewards footprint beyond core pay.
PerkinElmer Insights
What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better. PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. Learn more at www.newperkinelmer.com.
