AR Manager

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

Responsibilities:

Strategic Leadership:

• Develop and implement strategic initiatives to optimize the Accounts Receivable processes.
• Provide hands-on guidance and support to the Accounts Receivable team.

Billing and Receivables Management:

• Oversee the creation and distribution of invoices using various cycles and methods.
• Manage high-volume receivables, including daily cash and check deposits, and reconciliation of payments.
• Actively lead and supervise the collections process to minimize outstanding past due balances.

Audit, Compliance, and Process Enhancement:

• Conduct regular audits of invoice data to ensure accuracy and compliance.
• Proactively identify and mitigate errors that could pose collection risks.
• Review and enhance existing process SOPs to ensure efficiency and compliance.

Subject Matter Expert (SME) in A/R Processes:

• Become the SME in the company's A/R operational processes, design, and system setup.
• Assist in designing, configuring, and testing new customer A/R operational processes.

Customer Service Excellence:

• Foster a service-focused team culture to deliver an exceptional experience to clients and internal departments.
• Monitor and respond to client inquiries promptly, maintaining effective relationships across all departments.

Reporting, SLAs & KPIs:

• Provide strategic reporting on AR Aging, DSO, and past due balances.
• Ensure the attainment of client SLAs and KPIs.
• Generate ad hoc reports as requested by internal and external parties.

Technology Management:

• Administer various key technologies used in the accounts receivable processes, including Workday, eRecruit, Access Database, SQL, etc.

Project Management:

• Lead and manage special projects as assigned or necessary to enhance overall AR efficiency.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business, or related analytical majors.
• 7+ years of prior work experience in Accounts Receivable or Accounting field.
• In-depth knowledge of basic accounting principles, functions, and understanding of US GAAP.
• Proficiency in Microsoft Excel, including pivot tables, V-lookups, charts, data breakdown, summary, and analysis.
• Intermediary to advanced skills in MS Excel, MS Access, and SQL (a plus).
• Ability to work independently, exercise good judgment, and thrive in an ambiguous environment.
• Proven self-starter with a focus on continuous improvement, excellence, and exceeding expectations.
• Highly organized, detail-oriented, and effective communication skills both written and verbally.
• Ability to gather, analyze, and interpret data, and resolve issues in a timely and effective manner.

Qualifications