The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided.
Responsibilities:
- The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
- Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
- Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
- Partners with appropriate development and production support areas.
- Participates in validation and testing activities.
- Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
- Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
- Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
- Exchanges ideas and information in a concise and logical manner.
- Performs other duties and functions as assigned
- Ability to learn and adapt to new tools/technologies for application Support
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Minimum 3 years of experience in application support procedures, concepts and of other technical areas.
- Participation in some process improvements.
- Be able to work under pressure
- Analytical and troubleshooting skills.
- Knowledge in banking applications and server infrastructure
- Good interpersonal and communication skills, great teammate
- Strong working knowledge of Unix shell scripting, Autosys job scheduling, ITRS Monitoring, ITIL Framework
- Good to have knowledge of java and PL/SQL
Education:
- Bachelor’s/University degree or equivalent experience
Knowledge/Experience:
Essential
- Strong working knowledge in banking application support and understanding of its server infrastructure
- ITIL Framework
Desirable
- Batch/Process improvements.
- Experience in release activities.
Skills: (Technical skills)
Essential
- Unix Shell Scripting
- Autosys Job Scheduling
- Spring Batch jobs
- ITRS Geneos Monitoring
Desirable
- PL/SQL
- Open shift ECS
- Exposure to Service Now for tickets
Competencies (Soft skills )
- Strong communications skills
- Candidate should be responsible for reporting to both business and technology senior management
- Need to work with stakeholders and keep them updated on developments, estimation, delivery and issues.
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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