D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization.
We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- provide technical and troubleshooting assistance related to computer hardware and software
- second level technical support – calls/tickets/user interaction
- Provide prompt responses to questions from employees as well as from client’s site
- Documentation of problems and knowledge database creation
- Provide hardware Asset information and appropriate reports and lists
- Service Request Management, Access Management, User Management, Onsite Support
- Right assignment and troubleshooting
- Maintain accurate hardware and software inventory
- Process Improvement activities
- Consult with IT experts, if the appropriate course of action in unclear
- Application of knowledge of overall systems and landscapes as appropriate
- Good understanding and previous experience working in regulated environments (GxP)
Requirements
- Language skills: fluent English and Polish is required, other languages are advantage
- IT Technical skills for Windows Systems, ThinClients (e.g. Dell, Igel, HP), IPC´s
- Strong problem solving/analytical abilities
- Good communication skills
- Attention to detail and ability to multi-task handling multiple clients
- Ability to work independently as well as willing to follow direction and best practices
- Planning and organizing skills
- Team player and supportive personality
- Candidates have to declare Criminal record extract not older than three months
Benefits
- Broad range of activities, tasks, and projects
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
Is IT in your DNA?
Skills Required
- Fluent English and Polish language skills
- Experience with Windows systems
- Experience with ThinClients (Dell, Igel, HP) and IPCs
- Previous experience working in regulated environments (GxP)
- Second-level technical support / ticket handling experience
- Service Request Management, Access Management, and User Management skills
- Strong problem solving and analytical abilities
- Good communication and teamwork skills
- Attention to detail and ability to multitask across multiple clients
- Documentation skills and knowledge base creation
- Willingness to work independently and follow best practices
- Criminal record extract not older than three months
- Knowledge of other languages
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies. Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals. Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management. Company Profile Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT. Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified. We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
