Jobs at D-ploy

Provides first- and second-level onsite IT support for hardware, software, mobile devices, peripherals, and workplace technologies. Troubleshoots incidents, manages service requests, supports onboarding and equipment setup, documents resolutions in ticketing systems, and collaborates with internal IT teams. The role requires customer-focused communication, independent issue ownership, flexibility for occasional out-of-hours support, and continuous service improvement in a regulated client environment.

Coordinates transformation and IT initiatives from idea through implementation, including project planning, stakeholder collaboration, workshops, documentation, organizational change, communication, process improvement, automation, and practical AI adoption. The role supports change readiness, engagement, process optimization, and scalable improvements across international, cross-functional teams.

Leads governance and coordination for strategic transformation initiatives, including M&A and post-merger integration. Establishes PMO standards, reporting, risk management, milestone tracking, and delivery frameworks while aligning program managers, technical teams, service owners, and senior stakeholders. Supports Product Ownership and Agile capability development, manages dependencies and delivery challenges, and ensures transformation objectives produce measurable outcomes.

Lead international IT workplace projects covering end-user computing, device lifecycle management, workplace technologies, and related services. Establish governance, coordinate technical teams and vendors, manage plans, risks, dependencies, escalations, reporting, and stakeholder communication. Ensure compliance with change management, documentation, quality, and service management standards while driving timely delivery and accountability.

Leads network infrastructure and connectivity projects from planning through delivery, managing scope, timelines, risks, dependencies, governance, vendors, and stakeholder communications. Coordinates technical teams and service providers, ensures compliance with change-management and documentation standards, and drives accountability across complex international IT initiatives. Requires extensive IT project management experience, networking knowledge, strong stakeholder skills, and fluency in English.

Manage end-to-end HR operations across multiple countries: onboarding/offboarding, employment contracts, international payroll coordination, benefits administration, compliance with local labor laws and data protection, employee relations, engagement initiatives, and process standardization.

The Compliance & Legal Manager provides legal support across departments, focusing on supplier and customer contract management, compliance with laws, and advising on labour law matters.

Supports strategic sourcing through market analysis, supplier research, bid evaluation, negotiations, spend analytics, and procurement reporting. Uses AI and generative AI tools to analyze supplier proposals, compare offers, identify optimization opportunities, and develop automation use cases. Assists with supplier assessments, contract reviews, data analysis, executive summaries, and cross-functional procurement innovation initiatives.

Provides onsite and remote first-level IT support for desktops, laptops, peripherals, mobile devices, software, connectivity, VPN, Exchange, and Active Directory. Responsibilities include ticket management, infrastructure maintenance, inventory administration, workstation installations, troubleshooting, documentation, user training, and issue escalation. The role requires strong Windows, Microsoft Office, hardware, and networking knowledge, customer focus, fluent English and German, a driver’s license, private vehicle, and willingness to travel locally.

Provides onsite IT/OT break-fix and hands-and-feet support for thin clients, industrial PCs, handhelds, lab equipment, automation systems, and production environments. Troubleshoots PLC, SCADA, OT networks, lab software, databases, and networking issues; supports upgrades, patching, backups, incident management, disaster recovery, and business continuity. Maintains ITIL, CSV, GxP, and data integrity compliance while participating in 24/7 on-call rotation.

Provides onsite first- and second-level IT support, maintaining workstations, software, networks, VPNs, and user accounts. Troubleshoots PC, connectivity, firewall, wireless, telephone, and application issues; supports deployments, local projects, and global IT initiatives. Coordinates service delivery, manages IT risks, supports resource planning, and contributes to customer satisfaction and business development. Requires strong IT knowledge, customer focus, English and Polish fluency, travel flexibility, and potentially ITIL certification.

Manage the design, operation, security, and strategic development of IT infrastructure across servers, networks, storage, cloud, and virtualization environments. Lead the helpdesk team, infrastructure projects, disaster recovery planning, vendor relationships, and operational support. Ensure reliability, compliance, data protection, and system validation in a highly regulated pharmaceutical environment while coordinating stakeholders and resolving complex infrastructure issues.

Manages time and attendance operations, HR data accuracy, payroll inputs, compliance, reporting, issue resolution, and performance metrics across multiple geographies. Supports HR controls, technology enhancements, system requirements, and global People Services projects. Coordinates with IT and support teams to resolve escalations and ensure compliance with local legislation. Requires German and English fluency, experience with time services or HR operations, and familiarity with Workday or SAP.

The Payroll Consultant supports payroll transformation initiatives from discovery through stabilization. Responsibilities include gathering requirements, mapping processes, conducting fit-gap analysis, designing and validating solutions, supporting data migration and integrations, developing test scenarios, coordinating testing and defect resolution, and assisting with cutover, go-live, hypercare, documentation, and knowledge transfer. The role collaborates with Payroll, HR, Finance, IT, project teams, and external partners.

Provide onsite first- and second-level IT support for hardware, software, mobile devices, peripherals, and end users. Troubleshoot and document incidents through ServiceNow, support onboarding and equipment setup, maintain knowledge documentation, and contribute to service improvement. The role requires fluent English and Bulgarian, Windows troubleshooting expertise, strong communication, independence, organization, and a clean recent criminal record extract.

Provides first- and second-level onsite and remote IT support for hardware, software, mobile devices, and peripherals. Troubleshoots and documents incidents in ServiceNow, supports employee onboarding and equipment setup, maintains knowledge-base documentation, and contributes to service improvement. The role serves as the primary onsite IT contact in a regulated Sarajevo environment and requires fluent English and Bosnian/Croatian/Serbian, strong Windows troubleshooting skills, customer focus, independence, and a clean recent criminal record.

Screens and qualifies candidates, coordinates recruitment processes, presents shortlisted candidates to hiring managers, and builds relationships with stakeholders. Sources candidates through headhunting, job boards, LinkedIn, Xing, and other channels while developing talent networks and gathering market intelligence. The role requires strong communication, organization, client-facing ability, IT interest, and fluency in English and German.

Provide onsite first- and second-level IT support for end users, resolving hardware, software, connectivity, VPN, telephony, and device issues. Manage ITSM tickets, IMAC requests, documentation, knowledge-base updates, escalations, and executive meeting support. Train users on applications and computer operations while maintaining strong customer communication. The role requires Windows, Microsoft Office, hardware, mobile device, Active Directory, and Exchange knowledge, plus fluent German and English.

Provide on-site first- and second-level IT support across assigned sites. Responsibilities include maintaining local IT infrastructure, troubleshooting workplace hardware and endpoint devices, setting up and relocating workstations, supporting rollouts and hardware refreshes, handling ITSM incidents, documenting local IT activities, and coordinating escalations with service desks, specialists, stakeholders, and suppliers. Fluent German and English and willingness to travel between sites are required.

Provides onsite IT/OT break-fix support for thin clients, industrial PCs, handhelds, lab equipment, automation, production systems, PLCs, SCADA, and OT networks. Handles upgrades, patching, backups, ITIL incident/problem/change management, database troubleshooting, compliance with CSV, GxP, and data integrity procedures, and disaster recovery planning. Requires onsite availability, a monthly 24/7 on-call rotation, and fluent Dutch and English.