Jobs at D-ploy

Leads daily service desk operations while providing hands-on technical support for hardware, software, mobile devices, peripherals, and workplace IT tools. Coordinates ticket handling, prioritization, escalations, service levels, and backlog management; resolves complex incidents; mentors team members; maintains documentation and knowledge resources; supports onboarding and procurement; and drives continuous service improvement. The role is fully onsite in Ghent and requires strong English communication, customer focus, and stakeholder management.

Support and improve enterprise LAN and WAN infrastructure across a global, multi-site environment. Responsibilities include troubleshooting firewalls, routing, switching, wireless, VPN, and SD-WAN; managing Palo Alto and Cisco Meraki platforms; resolving incidents; monitoring performance; documenting networks; and collaborating with international teams. The role requires strong enterprise networking expertise, complex troubleshooting ability, and experience with Palo Alto firewalls, Meraki, Cisco technologies, cloud connectivity, and network security.

Provide on-site first- and second-level IT support across assigned sites. Responsibilities include maintaining local IT infrastructure, troubleshooting workplace hardware and endpoint devices, setting up and relocating workstations, supporting rollouts and hardware refreshes, handling ITSM incidents, documenting local IT activities, and coordinating escalations with service desks, specialists, stakeholders, and suppliers. Fluent German and English and willingness to travel between sites are required.

Manage, configure, maintain, and improve the ITSM platform and related service management processes. Translate business requirements into workflows, service catalog features, portal enhancements, and process solutions. Coordinate testing, releases, incident resolution, documentation, user training, vendor relationships, and continuous improvement across complex stakeholder environments.

Manage projects within an External Workforce Management program, including system and process implementations, transitions, integrations, and PMO support. Coordinate implementation activities across IT and business teams, support RFI/RFP processes, and deliver data and knowledge layer initiatives involving data modeling, semantic relationships, and business data consumption. The initial contract is six months with an expected extension.

Provides onsite IT/OT break-fix support for thin clients, industrial PCs, handhelds, lab equipment, automation, production systems, PLCs, SCADA, and OT networks. Handles upgrades, patching, backups, ITIL incident/problem/change management, database troubleshooting, compliance with CSV, GxP, and data integrity procedures, and disaster recovery planning. Requires onsite availability, a monthly 24/7 on-call rotation, and fluent Dutch and English.

Manage administrative HR processes across the employee lifecycle, including hiring, onboarding, employee changes, leave arrangements, terminations, documentation, and HR data maintenance. Respond to employee and manager inquiries, support audits and labor-law compliance, and improve HR processes, systems, and data quality. The role requires strong English and German communication skills and experience with HR systems, preferably Workday or SAP HR Core.

Provides onsite support for OT and industrial automation systems, including Siemens PLCs, SCADA, HMI, communication modules, and control infrastructure. Responsibilities include troubleshooting incidents, diagnostics, patching, firmware upgrades, backups, recovery, PLC modifications, HMI/SCADA maintenance, commissioning, validation, system integrations, and documentation. The engineer supports production-critical systems in GMP/GxP validated environments, follows QMS and GAMP 5 procedures, and coordinates with engineering, IT, production, quality, OEMs, and vendors. OT cybersecurity, access control, and system hardening are also supported.

Administer and troubleshoot enterprise Check Point firewalls, proxy services, Cisco LAN/WLAN infrastructure, VPNs, NAC, MPLS, and DDI services. Responsibilities include security policy and NAT management, firewall upgrades, network changes, incident resolution, performance optimization, and infrastructure improvements. The role also supports change management, problem management, stakeholder requirements, and enterprise IT service management processes.

The Compliance & Legal Manager provides legal support across departments, focusing on supplier and customer contract management, compliance with laws, and advising on labour law matters.

Responsible for writing, editing, and managing proposals and bids for IT projects, ensuring alignment with client requirements and deadlines.

Provide onsite support for OT and automation systems, troubleshoot issues, perform system recovery, patching, backups, and manage compliant change execution.

The Quality Assurance Specialist is responsible for evaluating customer interactions, providing feedback, coaching, and recommending process improvements to enhance service delivery.

The Talent Acquisition Coordinator will manage offer letters, oversee employment checks, and handle candidate communication while supporting HR administrative activities.

We are seeking talented IT freelancers across Europe for various projects. Join us for innovative opportunities in a growing organization.

Provide onsite support for OT and automation systems, troubleshooting various control systems, managing incidents, and executing changes according to quality management standards.

The Senior Financial Controller will oversee accounting and controlling for IT separation projects, prepare reports, manage invoicing, and ensure compliance with standards.

Provide onsite support for OT/industrial automation systems (PLC, SCADA, HMI), troubleshoot communication/protocol and firmware issues, perform patching/backups/recovery, support commissioning/FAT/SAT/validation, maintain validated baselines per GAMP5/QMS, and coordinate with engineering, IT, production, and vendors.

Provide 1st/2nd line IT support for end users: troubleshoot Windows/Linux/Mac issues, manage IT platforms, respond per SLA, escalate incidents, perform on-site resolutions, document procedures, and gather customer feedback.

Provide first and second level IT support for end-users, troubleshoot incidents via ServiceNow, and support onboarding for new employees.