Job Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
Troubleshoot and resolve technical issues related to hardware, software, and networking
Install and configure hardware and software applications
Monitor and maintain Cartrack application and systems to ensure their smooth functioning
Collaborate with Global teams to implement and maintain IT projects
Document technical procedures, user manuals, and FAQs
Provide technical support for any IT related matters or issue
Train users on the use of Cartrack applications and hardware
Continuously update technical knowledge and skills
Requirements
Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic
Engineering/Telecommunication/Automotive Engineering or related discipline
Entry level are welcome to apply
Proficient in written and spoken English to handle customer queries
Must have a pleasant personality with high levels of motivation and enthusiasm
Ability to work independently and as part of a team
Willingness to work outside regular business hours as required
Skills Required
- Higher Nitec, Diploma, or Bachelor in Computer, Electronic Engineering, Telecommunication, Automotive Engineering, or related discipline
- Ability to troubleshoot and resolve hardware, software, and networking issues
- Install and configure hardware and software applications
- Monitor and maintain Cartrack applications and systems
- Provide technical support and handle customer queries in written and spoken English
- Ability to document technical procedures, user manuals, and FAQs
- Ability to train users on Cartrack applications and hardware
- Ability to work independently and as part of a team
- Pleasant personality with high levels of motivation and enthusiasm
- Willingness to work outside regular business hours as required
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
