Private Credit and Trade Support Analyst (Hybrid-Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

We are a leading vendor company seeking a skilled and knowledgeable Support Specialist to join our team. This individual will focus primarily on providing exceptional support for our Private Credit Management System. The ideal candidate will possess a strong background in the financial markets, with specific experience in private credit market. Additionally, experience with other loan management and/or accounting systems in the industry is highly preferred. This role requires a detail-oriented professional with excellent problem-solving skills and the ability to work effectively in a dynamic environment.

Responsibilities

• Provide comprehensive support for our Private Credit Management System to resolve client issues and inquiries promptly.
• Collaborate with internal teams to understand system functionalities and provide accurate, up-to-date solutions.
• Troubleshoot, diagnose, and solve technical problems related to the software, including escalating complex issues to appropriate teams.
• Maintain a high level of customer satisfaction by analyzing and resolving customer issues in a timely and efficient manner.
• Continuously update knowledge on financial market trends and private credit products to better support clients.
• Gather customer feedback and work with the product development team to contribute to system improvements and enhancements.
• Participate in training sessions and workshops to improve knowledge and skill sets related to the system.

Your Profile

• Bachelor’s degree in Finance, Business, Information Technology, or a related field.
• Minimum of 3 years of experience in support roles, preferably involving financial systems or private credit management systems.
• Strong understanding of the financial market, specifically private credit products.
• Experience working with financial management software or similar systems is highly preferred.
• Excellent analytical and problem-solving skills.
• Strong communication skills, with the ability to convey complex technical information in a clear and concise manner.
• High level of organization and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using support ticketing systems and customer relationship management (CRM) software.

Broadridge is committed to fostering an inclusive workplace and encourages individuals of all backgrounds to apply. Join us in shaping the future of reliable and scalable technology solutions.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.