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Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Sunday-Thursday Shift
Being a member of the Information Technology group you will deliver secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets.
The Application Support Engineer role will be responsible for providing technical support of all the application within the EAS RDS service tower. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.
Your Primary Responsibilities:
- Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments.
- Provide 24x7 support for event monitoring, incident triage and critical issue
- Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
- Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
- Contribute to projects by accomplishing task work and ensuring permit-to-operate (PTO) guidelines are met.
- Support for organizational change and execution of DTCC’s production application services
- Client support team engagement to assist with application related incidents, client testing and integrations
- Support disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
- Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
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Support risk and control processes into day to day responsibilities to monitor and mitigate risk; advance appropriately
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
- Minimum of 2 years of related experience
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Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- Minimum 2 years of experience in application production support and team management
- Knowledge of system administration – system configuration management, resource sharing, operating system fundamentals
- Knowledge on application support – basic programming skills, log reading and analysis
- Experience in managing multiple platforms (Operating systems – UNIX, Linux, Windows, VMWare)
- Understanding of different technologies and applications:
- Networking and Storage technologies – TCP/IP, EMC, NetApp, HP, Cisco
- Database – Snowflake, Oracle
- Middleware technologies – Websphere Application Server, Websphere MQ, Tomcat JRE
- Clustering technologies – Veritas, Red Hat, and VMWare vSphere
- Cloud Computing – AWS, CloudWatch, EC2, S3, Route 53, Azure
- Programming and scripting – ability to establish automation, write scripts (Perl, Python, Chef, Puppet, shell) or implement system solutions
- General knowledge of industry principles and new technologies like cloud computing, virtualization, etc.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the TeamServes as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.
Skills Required
- At least 2 years of related experience
- At least 2 years of experience in application production support and team management
- Knowledge of system administration, configuration management, resource sharing, and operating system fundamentals
- Knowledge of application support, basic programming, and log analysis
- Experience managing UNIX, Linux, Windows, and VMware platforms
- Knowledge of networking, storage, database, middleware, clustering, and cloud technologies
- Ability to write automation scripts using technologies such as Perl, Python, Chef, Puppet, or shell
- Bachelor's degree or equivalent experience
The Depository Trust & Clearing Corporation (DTCC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Depository Trust & Clearing Corporation (DTCC) and has not been reviewed or approved by The Depository Trust & Clearing Corporation (DTCC).
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Healthcare Strength — Medical, dental, and vision coverage are comprehensive and include mental health support, in-network preventive care, and company-supported HSA/FSA options. Company HSA contributions plus life, AD&D, and disability coverage further reinforce depth of protection.
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Retirement Support — A 401(k) with company matching and references to pension-related benefits provide meaningful long-term savings support. Charitable contribution matching and financial-planning resources complement the core retirement offerings.
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Parental & Family Support — Generous parental leave, adoption assistance, childcare benefits, and dependent care FSAs indicate strong support for families. Back-up care and specialized family health programs are highlighted as part of the package.
The Depository Trust & Clearing Corporation (DTCC) Insights
What We Do
With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 21 locations around the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2021, DTCC’s subsidiaries processed securities transactions valued at nearly U.S. $2.4 quadrillion. Its depository provides custody and asset servicing for securities issues from 177 countries and territories valued at U.S. $87.1 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes 16 billion messages annually. To learn more, please visit us at www.dtcc.com.
