POSITION DETAILS
Technical Services Analysts are an integral function within StarCompliance and work directly with Client Services, Professional Services, Development, Relationship Management and Sales. Technical knowledge is paramount for this position alongside critical thinking and an ability to methodically assess and resolve issues which may not have been encountered previously. Successful candidates will need to be passionate about the StarCompliance brand identity and understand the solutions that the company provides.
ROLE/RESPONSIBILITIES
Database Operations - 40%
- Database administration of SQL Server Production and UAT instances
- Experience with Microsoft SQL Server 2016/2019
- Database authentication modes, creation of users, configuring permissions and assigning roles to users
- Transact-SQL – Strong understanding of views, stored procedures and scalar / table functions
- Experience in creating SQL agent jobs, alerts, scheduling DTS and SSIS Packages
- Indexing, statistics and performance tuning
- Experience in using Performance Monitor, Microsoft SQL Profiler and optimizing queries, tracing long running queries and identifying/resolving deadlocks
Technical Services - 60%
- Provide 2nd level major and minor incident resolution support
- Demonstrate critical thinking to identify, troubleshoot and resolve technical issues
- Coordinate, execute and verify client application upgrades (outside of US and UK core hours as required)
- Writing and modifying custom reports and data exports using T-SQL skills
- Deployment of customer application specific patches
- Handle escalations around receiving daily and intraday file feeds
- Categorization / reporting of incidents to an agreed scale of impact/severity/priority
- Deliver agreed SLAs for uptime for servers
- Being pro-active on resolving operational alerts
- Strong understanding of SAML to assist clients with single sign-on authentication setup and testing
- Test files transmissions and importing into application
- Investigating application server issues including performance
- Able to investigate and implement automation of production service delivery
- Support business analysts on software implementation projects, from sales demo and proof of concept through to UAT and production systems
Mandatory Skills, Knowledge, and Experience
- T-SQL – Advanced-level experience
- SQL Server 2016/2019 – Advanced experience
- Microsoft IIS
- SQL Stored Procedures / Views / Functions
Transferable Skills, Knowledge, and Experience
- Experience in a similar technical role
- Experience implementing and supporting multi-tier web applications on a Microsoft technology platform (SQL Server and IIS)
- Exceptional strong time management skills toward managing priorities effectively
- Strong critical thinking, attention to detail, methodical and organized approach
- Strong analytical skills
- Ability to develop working relationships with offshore team members
- Good written and verbal communication skills
- Financial services experience beneficial
Top Skills
What We Do
StarCompliance is the world's leading provider of compliance software to the global financial industry. Our clients include asset managers, broker-dealers, private equity firms, insurance providers, investment banks, and diversified financial institutions. Our scalable, easy-to-use solutions provide a 360-degree view of employee and business activity to help firms monitor and reduce risk, meet regulatory obligations, gain efficiencies, and drive employee adoption.
Our Employee Conflicts of Interest suite provides clients a single place for monitoring and mitigating potential employee conflicts, covering: personal trading activity; insider trading; private investments, gifts and entertainment spending; outside business activities; and political donations. The STAR Mobile app supports personal trading pre-clearance requests and gifts and entertainment spending submissions, and allows compliance officers and employee supervisors to review and approve those requests and submissions on-the-go. Compliance Control Room centralizes all firm deal-related activity—automatically surfacing critical data that might otherwise be missed—and allowing for easier conflict searches, so deals can be cleared faster and with greater confidence.
