Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking an Application Support Analyst to join our growing team! We’re on the hunt for tech-savvy problem-solvers with a passion for delivering world-class customer service. On our team you will field customer concerns, solve user access issues, manage data errors, support office conversions, assist with testing of software upgrades, and escalate complex issues as needed.
Reporting to the Application Support Team Lead, this role is responsible for ensuring the timely resolution of business application related issues via phone, chat, email and in-person support. This position is a hybrid or remote role and can report into any of our 500 offices.
How You Will Contribute:
Provide level 2 support for SaaS and custom-built insurance applications using documented procedures and available support tools.
Provide world class customer service through chat, email, phone and in-person team member interactions.
Effectively interact and clearly communicate with team members within multiple levels and departments of the organization, to support the effective and efficient use of the Retail Division’s business applications.
Able to follow and execute upon standard operating practices and procedures.
Demonstrates working knowledge in multiple applications supported by the department.
Escalates complex issues to appropriate business units and technical teams as needed.
Leverages application expertise to troubleshoot, problem solve and offer solutions.
Support application conversion and implementation projects.
Champions information security best practices through educating support customers and following access standards for business applications.
Infrequent travel to offices for onsite support, conferences, and meetings. Up to ~5%
Licenses and Certifications:
As required
Skills & Experience to Be Successful:
Associate degree, technical certification, or equivalent experience
Bachelor’s degree in computer science or equivalent experience (Preferred)
Foundational knowledge of Microsoft technologies (M365, O365, SharePoint).
1-2 years of experience in customer service, technical support, application support, or insurance.
Foundational knowledge of the insurance industry. (Preferred)
Experience providing technical support for SaaS applications. (Preferred)
Foundational knowledge of CRM Software (Dynamics, Salesforce) (Preferred)
Experience in supporting variety of business applications in a production environment. (Preferred)
Foundational knowledge of ITIL, Agile and Scrum frameworks (Preferred)
Good problem-solving skills for technology-related issues and complex business scenarios. (Preferred)
Pay Range
$25.00 - $29.oo HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
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What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals.
Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions.
Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®.
Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play.
With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
