As an Implementation Specialist, RCM Billing you have direct responsibility for supporting the end-to-end implementation of Billing solutions for our Behavioral Health clients. This role ensures seamless onboarding of services and technology by collaborating with internal and external teams, coordinating project tasks, and supporting clients from project kick-off to go-live. Time management and strong organizational skills is critical to the success of this position.
Main Responsibilities:
- Project manage and serve as the primary point of contact for approximately 20-25 active billing implementation projects at one time.
- Review customer payer contracts and fee schedules for OSB customers. Discuss Payer Verifications, Eligibility & Benefits, and Enrollment & Credentialing services.
- Develop and manage implementation project plans and timelines; this includes tracking project progress and mitigating risks as needed.
- Host meetings with customers directing implementation project steps or providing software training on Tebra and Rethink billing modules.
- Document all aspects of implementation for internal tracking and oversight (account setup, audits, customer concerns, customer meeting follow-up, etc.)
- Answer customer emails during implementation.
- Answer tickets/cases in the Self-Billing Support queue.
- Maintain compliance with HIPAA and all applicable regulations throughout the implementation process.
- Assist sales team with client demonstrations as needed.
- Bachelor’s degree in Healthcare Administration, Business, Marketing, or related field.
- 3+ years of experience in healthcare revenue cycle management, implementation, or client services.
- Strong understanding of revenue cycle functions including registration, charge capture, coding, billing, AR collections, and denial management.
- Exceptional organization & time management skills; detail-oriented & independently managed individual.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Experience with Tebra is strongly preferred.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Visio); Smartsheet, Salesforce or project management tools a plus.
Benefits:
PTO and Vacation Days after a 90-day introductory period
Paid Holidays
Generous Health, Denial & Vision benefits package
401k + Matching
Job Type: Full-time, Monday-Friday (8-5 PM)
Remote opportunities are available only in the following states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, IA, MO, NC, NE, NY, OH, PA, SC, TN, TX, UT, VA
Our commitment to an inclusive workplace
RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
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What We Do
Rethink aims to provide families, educators and behavior healthcare providers affordable, best practice treatment solutions for children with special needs. Rethink is unique in our foot-print offering clinical support, best-practice tools, and research-based content via technology to all market segments, reaching more children with special needs than any other solution.
Our platform supports curriculum planning, professional development, parent training, and tracking of student progress. Through video and online tools, we bring to life best practice teaching, treatment, and intervention strategies that help educators, parents, and clinicians personalize instruction for every child.
The Rethink program is currently being used by employers, the US Department of Defense, Managed Care, Medicaid, federal, state and social service agencies, public school districts, and families nation- and worldwide.
Why Work With Us
Together, we’re a team of passionate, talented and motivated people working every day to help others live healthier, happier and more productive lives.
Individually, we’re an incredibly diverse group of people who respect each other, celebrate our differences and unique talents and enjoy meeting new friends and colleagues along the way.
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Employees engage in a combination of remote and on-site work.
RethinkFirst offers employees the opportunity to work remotely from the comfort of their home with occasional visits to the office in our beautiful Chelsea-based NYC office. Some roles have specific requirements around travel and in-office needs.
