General Purpose
The Application Support Administrator supports authorized applications to including installing, configuring, testing, monitoring, and troubleshooting of software, hardware, communications and underlaying operating systems.
Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- System analysis techniques and procedures are exercised, including consulting with users, to determine hardware, software, or system functional specifications.
- Application security process, user setup, role privilege definition, assignment, and security permissions.
- Release upgrades and patch installation for assigned systems to keep all systems up to date.
- Application underlying operating system updates, patches, and troubleshooting. May work with other teams on this.
- Researching information for system requirements on upgrades and future release.
- Giving input on plans for future directions and platforms for system hardware to coincide with the long-term priorities, goals and needs of the organization.
- Works closely with Application owners and users to evaluate and prioritize installation of new features and enhancements as needed.
- Prepares and executes testing and data validation of new development and enhancements.
- Responsible for maintenance and support of interfaces into other applications as necessary.
- This position does not develop code.
- Regular and reliable attendance is required as an essential function of this position.
Other Duties/Responsibilities:
- Working closely with other team members, the entire IT department, multiple outside departments, Alpine employees, and software vendors.
- Working outside of normal business hours for testing, upgrades, moves or system outages.
- Working closely with vendors’ support personnel to resolve issues in a timely and professional manner.
- Working closely with training and location staff for application use.
- Prioritize and balancing multiple tasks.
- Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability:
- Solid working knowledge of supported systems.
- Demonstrates critical thinking skills and has ability to make decisions at this level with minimum direct supervision.
- Is detail orientated, able to multi-task and able to prioritize tasks effectively.
- Demonstrates strong oral and written communication skills.
- Knowledgeable technologically; willing and able to learn administrative functions for various applications.
- Understanding and application of banking compliance regulations.
- Must exhibit strong teamwork ethics, a willingness to be active in department and bank functions, help with projects and exhibit a positive attitude.
Education or Formal Training:
- High School Diploma or General Education Diploma (GED) equivalent.
- CompTIA A+ or other industry certifications.
- Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.
The successful candidate will need to obtain the following internal training within 12 months of being hired:
- Basic understanding of banking regulations as they pertain to their supported systems.
- Complete Jack Henry university classes and/or certifications for supported systems.
Experience:
- Knowledge and experience with Alpine’s existing banking software products preferred.
Working Conditions
Working Environment:
This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and photocopiers. Travel to conferences, meetings and branch locations on a regular basis may be necessary. Additional requirements include semi-annual disaster recovery testing and occasional application updates on weekends or evenings. May include on-call, after hours and weekends support when needed.
Physical Activities:
These are representative of those which must be met to successfully perform the essential functions of this job.
This is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 25 pounds.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $28.84 to $43.26 per hour, depending on experience.
For an overview of our employee benefits please visit: Alpine Bank Careers Page
Position anticipated to close October 2, 2026, or until filled.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or GED equivalent
- CompTIA A+ or another industry certification
- Valid Colorado driver's license or ability to obtain one
- Strong working knowledge of supported systems
- Critical thinking and independent decision-making skills
- Detail orientation, multitasking, and prioritization abilities
- Strong oral and written communication skills
- Technological proficiency and ability to learn application administration functions
- Understanding and application of banking compliance regulations
- Strong teamwork, positive attitude, and willingness to participate in department and bank functions
- Knowledge and experience with Alpine's existing banking software products
- Completion of required banking regulations and Jack Henry training within 12 months
What We Do
Founded in 1973, Alpine Bank is an independent, employee-owned organization with headquarters in Glenwood Springs and banking offices across Colorado’s Western Slope, mountains, and Front Range. Alpine Bank employs more than 800 people and serves 170,000 customers with personal, business, wealth management*, mortgage, and online banking services. Our customers tell us doing business with employees who actually own the bank makes all the difference. They cite our friendly service, flexibility in creating tailored solutions, timely local decision-making, and long-term customer commitment which can often spans decades. At Alpine Bank we believe that strengthening our communities is more than good business, it is our business. That’s why Alpine employees receive 24 hours of paid volunteer time each year, and through our innovative Loyalty Debit Card program, with every customer transaction Alpine Bank (not our customers) donates 10 cents to support nonprofits and charities in Colorado. In 2023, the bank gave $2.35 million to community causes through this channel. Alpine Bank has a five-star rating — meaning it has earned a superior performance classification — from BauerFinancial, an independent organization that analyzes and rates the performance of financial institutions in the United States. Alpine Banks of Colorado, the holding company for Alpine Bank, member FDIC, also trades shares of the Class B Nonvoting Common Stock under the symbol “ALPIB" on the OTCQX® Best Market. To learn more, visit alpinebank.com. *Alpine Bank Wealth Management services are not FDIC insured, may lose value and are not guaranteed by the bank.
