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Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
DESCRIPTION –
The Application Specialist is tasked with ensuring that our internal and external customers receive first class training and service support, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score.
Applications Specialists will also be responsible for capturing customer needs relating to training and/or product performance and should communicate openly and effectively with Product and Project management Teams.
RESPONSIBILITIES –
• Provide market-leading, tailored training to customers, colleagues, and distributor specialists.
• Provide professional assistance and support to Marketing/Sales, R&D and international colleagues.
• Ensure customer requests are handled in a timely and professional manner, according to contractual obligations.
• Support Marketing/Sales activities at exhibitions, conferences, and seminars, when required.
• Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction.
• Actively contribute to Service delivery to ensure that customer expectations are exceeded.
• Actively manage customer evaluation/ assessments to monitor trends in student performance and satisfaction.
• Act as a conduit between customers and product development; proactively articulate regional requirements within PCP.
AUTHORITIES – N/A
RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES –
• Experience with the following systems: Microsoft Office, Citrix and Salesforce.
• Radiotherapy or Relevant Biomedical Engineering bachelor’s degree or equivalent experience
• Strong clinical background in Radiotherapy and working knowledge of clinical workflow
• Experience in healthcare /computer science /adult education to include one year of software training experience on healthcare/medical applications or other software applications
• Working knowledge of Elekta hardware and software products and proficiency in assigned product specialties.
• Fluent in French – strong written and verbal communication skills
• Fluent in a European language – strong written and verbal communication skills
• Excellent presentation skills (ability to communicate effectively to a group)
• Ability to effectively interact with customers (via phone and face-to-face)
• Ability to travel domestically and internationally up to 75% of the time
ADDITIONAL LOCAL INFORMATION - N/A
Skills Required
- Experience with Microsoft Office, Citrix, and Salesforce
- Bachelor's degree in Radiotherapy or Biomedical Engineering or equivalent experience
- Strong clinical background in Radiotherapy and working knowledge of clinical workflow
- Experience in healthcare, computer science, or adult education including one year of software training experience on healthcare/medical applications or other software
- Working knowledge of Elekta hardware and software products and proficiency in assigned product specialties
- Fluent in French (strong written and verbal communication skills)
- Fluent in a European language (strong written and verbal communication skills)
- Excellent presentation skills
- Ability to effectively interact with customers via phone and face-to-face
- Ability to travel domestically and internationally up to 75% of the time
Elekta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elekta and has not been reviewed or approved by Elekta.
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Retirement Support — A 401(k) with employer match is a prominent benefit, with vesting noted as part of the plan.
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Leave & Time Off Breadth — PTO and paid holidays are included, with PTO accruing from the start and rollover allowed within limits.
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Healthcare Strength — Medical, dental, vision, life and disability coverage are included, complemented by an Employee Assistance Program.
Elekta Insights
What We Do
At Elekta, our outcome-driven and cost-efficient solutions provide lasting clinical difference and are developed through sustainable environmental, social and governance practices. We’ve been working openly and proactively with clinicians and our partners for almost half a century to advance precision radiation therapy and meet continuously evolving patient needs—no matter where they are in the world. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in 120 countries and listed on Nasdaq Stockholm.
