At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.
This Position reports to:
IS Service Owner
In this role, you will drive excellence across ABB Robotics' digital communication landscape, managing our corporate website, CMS platform, and communication tools to deliver seamless digital experiences. You will own the full lifecycle of our digital communication platforms — from governance and roadmap planning to SLA management and continuous improvement — ensuring our capabilities stay aligned with evolving business needs.
A primary point of accountability for service delivery, you will connect with business stakeholders, internal IS teams, and external suppliers to ensure smooth and effective platform operations. This is a global leadership role that requires strategic thinking, hands-on operational focus, and the ability to lead and develop diverse teams across multiple locations
The work model for the role is hybrid. #LI-hybrid
This is a global role; the preferred locations are Poland, Czech Republic, France, Portugal, Italy or India.
Your responsibilities:
- Own and govern our CMS platform and digital communication tools, ensuring transparency with senior stakeholders. You'll prioritize improvements based on business strategy, manage the development roadmap, and drive adoption across the organization.
- Lead service delivery excellence by managing day-to-day operations across internal IS teams, GBS IS units, and external suppliers, ensuring service requests and incidents are fulfilled within agreed SLAs and OLAs
- Drive alignment between business and IT by collaborating with business stakeholders to identify requirements, validate expected outcomes, and ensure application services consistently meet customer needs
- Manage financial accountability including budget ownership, cost charge-out to respective business units, and ongoing assessment of efficiency improvements based on technological, financial, and functional feasibility
- Ensure data quality and information consistency by working iteratively with the business to validate system-generated reports, assess data integrity, and support compliance with Information Produced by Entity (IPE) requirements
- Lead incident, problem, and change management by overseeing root cause analysis, defining workarounds, and coordinating resolution across teams to restore services within agreed SLA timelines
- Maintain a robust IS governance framework by steering reference teams and steering committees, managing vendor relationships, and ensuring adherence to corporate IS policies, security standards, and external legislation
- Contribute to IS strategy by collaborating with the Head of Business IS and IS leaders to shape the overall application roadmap in alignment with ABB's global IS strategy and business objectives
- Develop and lead people by building competence within the team, promoting a high-performance culture, and guiding geographically dispersed teams toward shared goals
Qualifications for the role:
- Master's degree in Information Technology, Business Engineering, or a related field
- 10+ years of IT experience, with at least 3+ years in a global management or leadership role overseeing digital communications platforms and CMS systems
- Hands-on experience managing and delivering digital communication platforms and CMS solutions such as Adobe Experience Manager or equivalent systems at enterprise scale
- Proven experience managing budgets exceeding 1M USD, with accountability for cost control, forecasting, and financial reporting
- Proven track record as an application services leader in a complex, global organization with both internal and external stakeholder interfaces
- Strong experience managing SLAs, OLAs, and vendor relationships in a multi-supplier environment
- Demonstrated ability to implement processes, tools, and governance frameworks at scale
- ITIL knowledge is a plus; experience with end-to-end functional process understanding is highly valued
- Exceptional negotiation, facilitation, and consensus-building skills
- Fluent in English with strong communication abilities across all organizational levels
What’s in it for you:
We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
Skills Required
- Master's degree in Information Technology, Business Engineering, or a related field
- 5+ years of IT experience in developing, configuring, deploying, and maintaining applications
- At least 3+ years in a global management or leadership role
- Proven track record as an application services leader in a complex, global organization with internal and external stakeholder interfaces
- Strong experience managing SLAs, OLAs, and vendor relationships in a multi-supplier environment
- Demonstrated ability to implement processes, tools, and governance frameworks at scale
- Experience with end-to-end functional process understanding
- Exceptional negotiation, facilitation, and consensus-building skills
- Fluent in English with strong communication abilities across all organizational levels
- ITIL knowledge
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
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