Application Engineer

Company Description

Join a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, California, Solidigm combines elements of an established, successful technology company with the spirit, agility, and entrepreneurial mindset of a start-up. In addition to the U.S. headquarters and other facilities in the U.S., the company has international presence in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. At Solidigm, we are One Team that fosters a diverse, equitable, and inclusive culture that embraces individual uniqueness and empowers us to bring our best selves to deliver excellence in support of Solidigm's vision and mission to be the go-to partner for optimized data storage solutions. You can be part of the takeoff of an innovative business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world. This is a golden opportunity for the right applicant to join us and help design, build, and lead Solidigm. We want a diverse team of dedicated professionals who will not just be Solidigm team members but contribute to how we shape the future of the organization. We are seeking applicants who will grow and thrive in our culture; be customer inspired, trusting, innovative, team-oriented, inclusive, results driven, collaborative, passionate, and flexible.

Job Description

The AE is supposed to be part of the team to support CSP (smaller or medium size) and Xinchuang segment, as the frontline technical resource inside sales organization, covering both pre-sales and post-sales. The goal is build stronger local capability to resolve customer issues/concerns more timely.

Duties of this position shall include:

• Work with FAE to address technical issues reported from customers, including both pre-sales and post-sales.
• Assist senior team members to build capabilities like solution and platform for China unique segments.
• Work with SLDM div on RC and resolution to customer issues.
• Work with FAE on the comm when it is ready to close the issue/move forward.
• Manage customer technical request and act as the interface into SLDM Div.

Qualifications

• 3+ NAND/SSD industry experience. eSSD, RAID or server platform experience is a plus.
• Bachelor Degree. Master is a plus.
• Good communication skills, in Chinese and English. Experience on customer comm is a plus.
• Team work spirit. Know how to work with team members (inside and outside) well.
• Good Hand on skills and spirit. Willing to dig issues into the bottom. Have passion on understanding why behind a technical issue.