Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Job Description
- EU 261 Assessment: Evaluate passenger claims under EU 261 regulations, ensuring proper eligibility determination based on operational factors.
- Evidence Gathering: Proactively collect and analyze relevant flight operations data (e.g., flight logs, METAR/TAF weather reports, NOTAMs, ATC communications, maintenance records).
- Operational Analysis: Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors.
- Stakeholder Coordination: Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence.
- Regulatory Compliance: Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies.
- Proactive Claims Handling: Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities.
Education - Any graduate with IATA certificate or Diploma in Aviation
Additional Information- Background in airline operations, such as flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination.
- Familiarity with aviation regulations (EU 261, EASA, ICAO, local CAA rules) and airline operational policies.
- Strong understanding of airport operations, including passenger handling, fueling, crew duty regulations, and airworthiness requirements.
- Ability to interpret aviation weather data, flight delay codes, technical logs, and incident reports.
- Experience with flight tracking tools (ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing).
- Knowledge of airline disruption management, including recovery strategies and compensation policies.
- Strong analytical skills, attention to detail, and ability to make informed decisions based on aviation data.
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “[email protected].
Skills Required
- Bachelor's degree or IATA certificate or Diploma in Aviation
- Background in airline operations
- Familiarity with aviation regulations
- Strong understanding of airport operations
- Ability to interpret aviation weather data and flight logs
- Experience with flight tracking tools
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
