App Dev & Support Engineer II

Key Responsibilities

Application Database Administration (MySQL & Oracle)

Monitor and optimize performance using traditional and AI-assisted tools

Perform backup, recovery, and disaster recovery planning

Manage security, replication, and high availability

Troubleshoot and resolve database issues proactively

Containerization & Kubernetes

Deploy and manage containerized workloads in Kubernetes

Monitor cluster health, scaling, and resource utilization

Troubleshoot orchestration and networking issues

Manage Helm charts and CI/CD integrations

AI-Driven Operations & Automation

Leverage Generative AI and machine learning tools to:

Automate incident triage and root cause analysis

Summarize logs and detect anomalies across systems

Generate runbooks, scripts, and knowledge base articles

Build and maintain AI-assisted operational workflows (e.g., chatbots for support, ticket summarization)

Use AI tools for capacity planning, predictive scaling, and performance forecasting

Integrate AI into monitoring platforms (AIOps) for proactive alerting and remediation

Apply prompt engineering techniques to optimize AI outputs for operational use cases

Evaluate and adopt AI tools responsibly with focus on security, accuracy, and governance

Application Server Management (Tomcat)

Install, configure, and maintain Apache Tomcat environments

Deploy and support Java-based applications

Tune JVM performance and optimize application throughput

Monitor and troubleshoot production incidents

 Monitoring, Automation & Reliability

Implement monitoring tools (Prometheus, Grafana, ELK)

Set up intelligent alerting and anomaly detection (AI-enhanced where possible)

Automate tasks using scripting and AI-generated code

Participate in incident response and perform root cause analysis

 Infrastructure & Security

Ensure system security, patching, and compliance

Support cloud/on-prem environments (AWS, Azure, OCI)

Maintain infrastructure documentation and runbooks (AI-assisted documentation encouraged)

 Required Qualifications

5+ years of experience in production support, Site Reliability Engineering, or DevOps

Strong experience with:

MySQL and/or Oracle

Apache Tomcat

Kubernetes

Linux/Unix system administration expertise

Scripting skills (Bash, Python, etc.)

 AI & Automation Skills

Experience using Generative AI tools (e.g., ChatGPT, GitHub Copilot) for:

Troubleshooting

Script generation

Documentation

Understanding of AIOps concepts (AI for IT Operations)

 Practical AI Use Cases

Log analysis and anomaly detection using AI tools

AI-assisted ticket triage and prioritization

Automated RCA (Root Cause Analysis) using AI insights

Intelligent alert correlation and noise reduction

 Technical AI Skills (Preferred)

Basic understanding of:

 Machine Learning concepts

 NLP (Natural Language Processing)

 Experience integrating AI APIs into workflows

 Familiarity with vector databases or embeddings (nice to have)

 Preferred Qualifications

Cloud experience (AWS, Azure, OCI)

CI/CD tools (Jenkins, GitHub Actions)

Infrastructure as Code (Terraform, Ansible)

Docker and microservices architecture

Exposure to AI governance and responsible AI practices

 Key Skills

Strong troubleshooting and analytical thinking

Performance tuning and optimization

Automation mindset with AI-first approach

Communication and collaboration

Ability to work in high-pressure production environments

 Nice to Have

Certifications:

 Kubernetes (CKA/CKAD)

 Cloud certifications

 AI/ML certifications k

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $92,092 - $119,600. 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.