The Role
Manage a portfolio of APAC clients, coordinate with in-country payroll partners, and process end-to-end Singapore and Hong Kong payrolls. Maintain data flows, payroll calendars, checklists and systems, host client calls, troubleshoot issues, and prepare monthly governance reports by client and country.
Summary Generated by Built In
Our teams in APAC support a fantastically diverse range of clients across the region to deliver a seamless and consistent payroll service via our established network of in-country payroll partners, as well as through delivering in-house payroll processing.
As we continue to grow our business, we are also looking to grow our team to support new clients, as well as existing clients who are also building their international operations. We have a great team, so you’ll be really well supported, and this role offers great variety and career development for the right candidate.
As we continue to grow our business, we are also looking to grow our team to support new clients, as well as existing clients who are also building their international operations. We have a great team, so you’ll be really well supported, and this role offers great variety and career development for the right candidate.
On a typical day, it looks like this...
You'll be the focal point for your own portfolio of clients, understanding their requirements and working with our in-country payroll partners to ensure that the client receives the right outcome, every time. You’ll also be end to end processing Singapore and Hong Kong payrolls independently for a range of clients.
This is a fast-paced coordination and payroll role, working with clients and partners across multiple countries, troubleshooting problems where they arise and making sure we maintain the high standards our customers have come to expect from us.
- Working closely with our in-country partners, you’ll be maintaining great relationships and processes to ensure that client payrolls are delivered on time and accurately
- You’ll also be end to end processing Singapore and Hong Kong payrolls
- You’ll be coordinating and controlling data flows and exchanges, as per the agreed payroll calendar, setting up new clients and being the focal point for any queries
- Ensuring systems and tools are up-to-date and accurate, you’ll be preparing payroll calendars, checklists and data sheets, and ensuring we have the most up-to-date information
- You’ll coordinate and host client calls to ensure that our service delivery is on track and that we are able to identify any opportunities for improvements
- You’ll also prepare monthly governance reports by client and by country, ensuring that all monthly paperwork is completed accurately and on time
Does this sound like you?
This is a really client centric role, so you'll have fantastic customer service skills and a knack for numbers, as well as the ability to manage a really varied workload with a lot of client and partner interaction.
This could be a great opportunity for someone who has some Singapore payroll experience looking to branch out into payroll bureau, but equally we are keen to hear from candidates from other industries and experiences who are interested in an exciting new career path.
- Experience in Singapore and Hong Kong payroll delivery preferred
- Passion for numbers with some experience in either a payroll position, or from another financial background
- As this role will interact with clients and partners across the APAC region, having additional language skills would be really advantageous but is not a requirement
- An unusually high attention to detail and a persistent problem solver
- Organised and structured approach to your work
- Really good with systems, data bases and software packages
- Naturally good communication skills, and great builder of relationships
About
Our Story From our entrepreneurial origins as a founder led start up, to a high performing global player working with some of the world's most recognisable brands, activpayroll has both a fantastic history and masses of future potential. Our story began in 2001, when our founder saw a gap in the market to support the oil and gas industry. Today, we are a leading global professional service organisation, providing integrated global and domestic payroll solutions, expatriate taxation services, global HR services and online HR people management tools to over 1,200 companies in more than 150 countries worldwide. We’ve Got YouHiring people is more than an investment of time and money – it’s an investment of trust. You trust us to help you realise your fullest potential, work with brilliant people and recognise your achievements. In return, we trust your abilities, we trust your instincts and are fully behind you to deliver the great work you are capable of - empowering you to make the tough calls and valuing your opinions, ideas and abilities.
Skills Required
- Customer service skills and client-facing experience
- Attention to detail and persistent problem-solving
- Experience in payroll or other financial background
- Experience processing Singapore and Hong Kong payrolls
- Ability to manage multiple clients and coordinate partners across APAC
- Proficiency with systems, databases and payroll/software packages
- Organised, structured approach to work
- Strong communication and relationship-building skills
- Additional language skills (advantageous)
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The Company
What We Do
Created to let your business work seamlessly in multiple countries by giving you complete clarity and confidence, activpayroll is global payroll, international payments, global mobility and HR in one. Pay your people compliantly, on time, every time, worldwide. Take control with accessible tech. Team up with global tax specialists to stay one step ahead of legislation and compliance. Strengthen your workforce with our strategic HR specialists, and work with a partner that gets your vision of global clarity. Wherever in the world your business takes you, we’ve got you.
